King Frel Vergara

A resourceful leader with proven ability to minimize cost on operation and increase production by extensive skills and experienced in process improvement, data analysis, root cause problem solving, leadership, great customer experienced, advanced excel and google sheet, 6'S & KAIZEN approach.

Fulfillment Assistant Manager

Warehouse Supervisor

 April 2021 – October 2021 Al Futtaim Logistics | DIC, Dubai, UAE 

• Managed 150 staffs including outsource staff 

• Developed new tools (through Excel sheet) and strategy that made process more efficient and reduced cost of operation 

• Increased the picking productivity from 27/hr/head to 40/hr/head and reduced mistake by constant guiding and training 

• Planned manpower requirement for the incoming sales or promo based on the forecast given by the IKEA 

• Minimized the operation cost by supervising the productivity, quality of the work, company facilities and machinery proper usage

 • Interviewed/hired new casual staff and trained them 

• Monitored the problem-solving team if the complaint properly attended and investigated 

Process Audit Lead

 July 2020 - February 2021 NOON Ecommerce | Dubai South, Dubai, UAE 

• Started the audit team and assisted in creating the process of audit

 • Managed 15 core colleagues in different regions (Riyadh, Jeddah, Cairo and Dubai team) 

• Minimized the inbounding mistake by 10% and made the accuracy into 99.99% by constantly auditing and guiding the receivers and putaway colleagues

 • Decreased the damaged and wrong items on RTV by 15% based on 20% random samples of overall RTV 

• Reduced in percentage the major issues on outbound shipments (e.g., Wrong item, Damaged item, Wrong packaging, etc.)

 • Saved cost on wrongly graded items for RTV and liquidation by properly auditing Aftersales processes 

• Improved the process of audit and made it more accurate and complete in data 

• Created audit tracker using Google form and advanced formula - Inbound receiving and put away - RTV (Inbound, AFS, Inventory and Marketplace) - Outbound shipment - AFS Customer Initiated Return (CIR)/ Non-Delivery Report (NDR), Damaged location and Grading

 • Created report for the upper management (Audit impact and cost saved) 

• Improved the colleague’s performance through trainings based on their mistake

 • Raised mail to the HR team for giving warning letters and termination 

Inbound Supply Chain Lead 

January 2020 – June 2020 NOON Ecommerce | Dubai South, Dubai, UAE

 • Supervised 12 core colleagues (task, shift, day off, etc.) 

• Monitored the inbound shipment receiving based on the inbound/floor capacity and category given by the ISC manager 

• Supervised and monitored the creation of documents for transfer, Relabel and RTV in WMS 

• Managed the team on cancelation of orders and system adjustment via WMS and made sure that it’s being done on a daily basis 

• Coordinated the shipments to supplier, 3rd party logistics(3PL) and Noon Riyadh and Jeddah

 • Supervised/monitored the cross-border shipments and documentation 

Planning Lead

 January 2019 – December 2019 NOON Ecommerce | Dubai South, Dubai, UAE

 • Managed/Supervised 5 staffs and 15 casuals 

• Created Google sheet tracker using advanced formula and through basic scripting in all departments as per request

 - CFC attendance tracker with automatic email, verification and confirmation for annual leave and sick leave, automatic calculation of overtime and weekly email to HR for consolidated annual leave and sick leave

 - Aftersales (AFS) tracker with automatic email every hour. Purpose is to track the items, productivity of staff, data analysis, visibility of the output per person through mail report every hour 

- Hourly reports for Outbound, Inbound, Problem solving etc. - Inventory system for consumables and pantry stocks

 - Form/sheet for Process audit, Casual management, Inbound dock management, Scanner management, Transportation management etc. 

• Planned the manpower requirement based on incoming load and promotion 

• Eliminated error cost on manpower payroll sheet by accurate computation and removal of duplicate entry

 • Core colleague & Outsource Management

 - Interviewed core colleague applicants 

- Assigned new staff to each department - Gave induction and overview to new staff/visitors

 - Document management for all staff

 - Requested documents to Human Resource (HR) like Pay slip, I.D, Insurance Card, etc. 

• Consumables Management & Transportation Management 

Marketplace Supervisor 

June 2018 – December 2018 NOON Ecommerce | Dubai South, Dubai, UAE

 • Managed/Supervised 2 team leaders, 4 problem-solvers, 26 core colleagues and 30 casuals 

• Increased the productivity from 350 SKU to 1200 SKU/colleague per shift or 342% higher than target

 • Reduced the missing items and problematic items of up to 85% for both receiving and RTV on a daily basis 

• Build fantastic working environment, culture and harmony to the team

 • Assisted on creating marketplace SOP & improved by removing unnecessary process 

• Created tracker for Marketplace receiving using google form in support on the WMS and problem-solving 

- Online productivity

 - Tracking of items 

- Use in problem-solving and searching of the lost items 

- Analyze weekly report with graph and reported to manager 

- Visibility of the Advanced Shipment Notice (ASN) received and not received from First mile 

Team Leader 

February 2017 – May 2018 NOON Ecommerce | Dubai South, Dubai, UAE 

Inbound (February 2017 to January 2018) & Outbound (February 2018 - May 2018) 

• Managed the team of night shift (Outbound and market place) during 1st yellow Friday sale, target achieved 150% 

• Made major changes on inbound receiving process and achieve more productivity from 62 SKU to 375 SKU/hr/colleague 

• Managed/Guided the team in Inbound (Dock Admin, Receiving, Put-Away, etc.) & Outbound (Picking, Packing, Problem Solver, Zendesk, etc.) 

• Raised tickets on JIRA and coordinated with the other departments for the creation of account, Access, Staff requirement, etc.

 • Monitored the attendance, made the shifting of the team & vacation plan 

• Answered all the emails of the other departments, upper management & suppliers 

Ambassador 

October 2016 - January 2017 NOON Ecommerce | Dubai South, Dubai, UAE 

• Started as core colleague then promoted as Ambassador (same as assistant team leader) 

• Suggested improvement on the process and 5’S (e.g., positioning of totes for easy access on station and pick tower) 

• Trained the core colleagues on standard operation procedure and Safety rules until batch 6 with more or less 20 colleagues per batch 

• Leaded the team to set up the fulfillment center from the ground up into completely operational (e.g., 5’S, Station set up, Pasting location sticker, etc.)

 • Made VSOP (Visual Standard Operating Procedure) for the Warehouse Management Process (WMS) for Inbound receiving, Put away, Outbound picking and packing, etc.

Licensed Agriculturist | College Graduate 2009 

Bachelor of Science in Agriculture | Major in Animal Science 

Central Luzon State University 

Science City of Muñoz, Nueva Ecija, Philippines