Kiran Giri

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

To compliment this background, I earned a Bachelor's Degree (BA) in Tribhuvan University, Community Medical Assistant (CMA) from Resunga Technical School, Basic Security Training, SOLAS (STCW 95) training, Advance Account training (Tally ERP9) and Diploma computer course with knowledge of Fidelio system and also have valid driving license of Nepal. I have attached my CV for your review and look forward to speaking with you further regarding your above mentioned position. Currently I am in Ramada Hotel Abu Dhabi Corniche UAE, working as Guest Services Officer. Thank you !!!

Front Office Supervisor at Star Cruises Ship in Hong Kong December 2010 to July 2014.
Hotel Surveillance Officer at Star Cruises/ Dream Cruises Ship in Singapore-August 2014 to March 2020

Bachelor Degree (Humanities and Social Science)