Kyle Miguel de Mesa

A recent graduate with a degree in Hospitality Management, possessing extensive academic and internship experience. Eager to translate a robust background in customer service, event planning, and leadership into a professional milieu. Aspiring to a career where exceptional communication, adept problem-solving, and collaborative teamwork can be utilized to facilitate organizational success. Dedicated to personal and professional development while surpassing company objectives in delivering unparalleled customer experiences, optimizing operational efficiency, and elevating customer satisfaction

Front Office Associate (Internship) - Grand Xing Imperial Hotel, Philippines (March 2023 - May 2023):

• Provided a welcoming experience for guests by managing check-ins, check-outs, and handling reservations.
• Addressed guest inquiries and concerns both in person and over the phone, offering information about hotel services and local attractions.
• Coordinated with housekeeping and maintenance to ensure timely room preparation.
• Used hotel management software to update guest profiles and reservations.
• Maintained the cleanliness and organization of the front desk.
• Guided junior interns with informative tours of the hotel’s facilities.

I earned my Bachelor of Science in Hospitality Management degree from the University of San Agustin in 2023, where I developed a strong foundation in hospitality operations, guest relations, and service excellence. My academic experience went beyond classroom learning, combining theoretical insights with practical applications. I immersed myself in subjects like front office operations, event planning, and strategic management, which helped me understand how to optimize customer experiences and ensure seamless service delivery.

A significant highlight of my academic career was spearheading a thesis project that explored the relationship between employee motivation and retention in beach resorts. Leading a team of five, we conducted in-depth research and interviews, gaining valuable insights into human resource strategies within the hospitality industry. Our hard work paid off when we were honored with the "Best Thesis Award" at our university's baccalaureate ceremony—an achievement that reinforced my ability to think critically, manage projects, and lead teams effectively.

Beyond academics, I also took on leadership roles within the university, serving as Assistant Secretary for the Hospitality Management Council. In this role, I enhanced my organizational, communication, and event-planning skills by coordinating council activities and ensuring smooth internal operations. My time at the University of San Agustin prepared me not only with technical knowledge but also with a strong sense of professionalism, collaboration, and adaptability—qualities I’m eager to bring into the professional world.