About Laila Al Alawi:
Dedicated, results driven, energetic technology leader with 20 years of IT experience. Proven leadership ability to get things done while creating business value and delivering ROI. Ambitious, hard-working, and loves to work and interact effectively with teams from different levels and cultural backgrounds, Strong customer relationship management skills, and personally known for being fast learning, flexible and sensitive to business needs.
Experience
I have 20 years of experience in the IT field. 10 years in the management side and the previous 10 years in technical side.
I have worked as Service Delivery Manager from 3 years running IT operations as per the agreed contractual SLA with the client, and then as Client Care Manager for 7 years managing relationship between service provider and client.
Before that, I started as Network Engineer and then led the Network Operations team before promoted to Service Delivery Manager.
Education
I did graduate with Bachelor degree in Computer Science from UAE University in 2001, I have MBA certificate from UAE university 2013.
I am certified Service Manager V3
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