Lara Espinosa

Travel professional with extensive experience planning first-class personal and
commercial experiences and understanding of evolving travel trends. Focused on
meeting client requirements with well-prepared arrangements and itineraries
meticulously matching varying budgets.
Customer-focused travel professional versed in current industry practices and
desirable destinations. Focused on delivering first-class experiences for variety of
budgets and preferences. Reliable in maintaining organised records and preparing
necessary paperwork with outstanding organizational skills and workplace focus.
Adept in strategy development and staff training. Offering 20 years of sales
experience and excellent leadership ability.

July 2004 - Current
Emirates Group/Dnata - Business Travel Supervisor, Dubai, UAE
Maximised sales profits using proven upselling and cross-s • elling techniques.
• Advised customers on specific visa and passport requirements.
• Monitored flight costs and demand to achieve best-possible prices.
• Promoted seasonal travel offers and upsold additional tours and experiences.
Resolved complaints, cancellations and refunds with mutually beneficial
solutions.
•
Researched accommodation options to provide choices for varying tastes and
budgets.
•
Educated clients on current travel restrictions, providing relevant and up-todate
information by phone and email.
•
• Utilised business travel expertise to design cost-effective corporate trips.
Explained benefits of purchasing travel insurance with clients to boost Average
Transaction Value.
•
• Verified customer passports and documentation to travel.
Identified add-on sales opportunities by analysing client needs, budgets and
preferences.
•
• Trained and mentored junior consultants in customer service best practices.
Negotiated unique airline discounts, resulting in significant cost savings to
clients.
•
• Recorded accurate passenger information to eliminate ticketing errors.
Remained knowledgeable on popular attractions and experiences to provide
additional travel advice.
•
Determined exact customer requirements and recommended destinations to
suit.

Bachelor's degree: Bachelor in
Science & Tourism-
Undergraduate
Polytechnic University of the
Philippines, Manila,
Philippines, June 1998 - April
2002
High School Diploma
Makati High School, Makati,
Philippines, June 1995 - April
1999
Diploma: Tertiary
Makati Elementary School,
Makati,Philippines, June 1989 -
April 1995
Speech Power
John Robert Powers, Makati.
Philippines, December 2001 -
February 2002
Personality Development
Summer Course
Cora Doloroso Training
Centre, Makati, Philippines,
March 1997 - June 1997