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Léa Bou Khalil

Léa Bou Khalil

risk analyst-customer service representative
Dubai, دبي

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About Léa Bou Khalil:

With nine years in banking, I'm a skilled market risk analyst adept in database mining and financial projections. Also, a dedicated customer service representative committed to excellence and relationship building.

Experience

Market risk analyst, Blom Bank sal, Lebanon                             Nov 2020 - Jun 2023

  • Reviewed and analyzed the daily workbook of BLOM Bank and Blominvest's trading and investment.
  • Monitored the trading limits on the fixed income portfolio of BLOM Bank and Blominvest as well as the bank's GDR position on a daily basis.
  • Uploaded necessary data fields, executed validation, and conducted associated reconciliations within the Asset and Liability Management system for BLOM Bank Lebanon, Cyprus, and Blominvest.
  • Generated the liquidity coverage ratio report and engaged in discussions with the senior analyst regarding the outcomes.
  • Generated Fund Transfer Pricing and Net Stable Funding Ratio reports quarterly.
  • Performed monthly preparation of medium and long-term loan amortization and the committed undrawn reports and investigate all changes.
  • Organized reports pertaining to the Risk Board and Assets and Liabilities committees following comprehensive investigations into any alterations.

Customer service representative, Blom Bank sal, Lebanon       Jul 2014 - Nov 2020

  • Provided exceptional customer service by addressing inquiries, concerns, and complaints, and offering practical solutions that ensured client satisfaction.
  • Educated the clients on the array of bank services, guiding them through the process of accessing each facility effectively. 
  • Assisted the clients with required documentation for service applications, including account openings and loan processing, streamlining the process.
  • Regularly validated customer contact details and meticulously updated KYC, FATCA, GATCA, and CRS forms to reflect changes accurately.
  • Actively promoted bank products, aiding clients in making well-informed choices that align with their individual financial needs.

Education

Master’s degree in Business administration                                         2018

Option: Finance and Financial Institutions                                 

Lebanese University – Lebanon

Bachelor degree in Business administration                                        2013

Option: Finance and Financial Institutions                                 

Lebanese University – Lebanon

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