Louay Khoury

Strategic, well-connected, and committed Leasing & Property General Manager with almost 14 years of results-yielding experience in the real estate sector. Professional with high integrity, a solid work ethic, and excellent leadership abilities. Performance-driven and dynamic Leasing and Property Manager with a track record of success in budget management, team leadership, networking to support growth efforts, and marketing to increase brand awareness. Highly motivated and can effectively put strategic plans into practice to increase ROI. Skilled negotiator who is well-versed in customer relationships, contract reviews, and leasing procedures. Expert in preserving strong connections with eminent real estate investors, landlords, and other market leaders. Capable of efficiently leasing premises to customers, including Emirates Petroleum, numerous architecturally remarkable Embassies, Telegram, and renowned hospitals. Proficient in using marketing techniques to attract anchor tenants. Assuring operational effectiveness and performance, and maintaining an accurate and timely line of communication with stakeholders. Detail-oriented while creating pertinent leasing proposal, offer, and counteroffer documents. Adept at creating annual KPIs for the team and ensuring that deadlines are met. Can discuss and cooperate with legal counsel to get leases started that include the terms chosen and appropriate for the specific property.

• Ensuring maximum yield, high tenant satisfaction, and occupancy, by creating and implementing strategic leasing & property management policies, key performance indicators (KPIs), and revenue targets
• Developing, disseminating, and putting into effect, operational guidelines for the staff to assist in effective data management, contract processing, tenant retention, renting, negotiations, and compliance
• Maximizing team performance by scheduling weekly Business Development meetings with specific weekly goals, roles, and action plans
• Directing the maintenance crew, enhancing customer service programs, and speeding up ticket reporting
• Handling staff and resident issues, examining rental applications for approval or refusal, and assessing the credit and rental history of prospective tenants
• Executing weekly market research, devising monthly marketing goals, and managing follow-ups
• Arranging daily client meetings to ensure renter retention and customer satisfaction
• Coordinating and executing common space maintenance programs to enhance building appeal and raise rental rates
• Creating and executing procedures for building upkeep and operation
• Facilitating leasing operations, closing deals, and keeping abreast with market trends and laws, by maintaining good rapport with important industry professionals, clients, senior contacts in the real estate sector, and government/regulatory agencies

Diploma in Hotel Management (2006) Vangogh Institute, Beirut, Lebanon