Lucy Santos

I am an experienced House Manager, Personal Assistant, and Administrative Assistant, with a strong background supporting families and executives in fast-paced and high-demand environments. I am highly organized, detail-oriented, and efficient, ensuring that everything that needs to be structured, coordinated, or managed is handled with excellence and discretion.

I have solid experience working with high–net-worth families, managing households, staff, schedules, and daily operations with professionalism and confidentiality.

I also have strong skills working with children, creating a safe and positive environment for them, and I genuinely love animals, feeling completely comfortable caring for pets as part of my responsibilities.

My key strengths include exceptional organization, flexibility, adaptability, clear communication, proactivity, and strong problem-solving skills. I thrive in dynamic environments and adjust quickly to different work styles and expectations.

As a person, I am responsible, trustworthy, polite, and fully committed to delivering high-quality support. I work well under pressure, maintain a professional attitude, and am always open to learning and continuous improvement.

Dear Hiring Manager,

• My name is Lucy Santos, 34 years old, and I have built a solid professional career focused on customer service, sales, and administrative support. I started my career at age 17, working in a snack bar, where I learned the importance of empathy, agility, and a strong relationship with the customer.

Later, I was invited to work in a clothing store in a shopping mall and then at a national cosmetics and perfume brand, which deepened my passion for the beauty and retail sector.

After that, I joined Riachuelo, one of the largest department store chains in Brazil, with hundreds of branches throughout the country. I worked there for five years, starting in the perfume and cosmetics department, where I was responsible for customer service, product testing, inventory control, and achieved sales targets for products and credit cards.

During the Covid-19 pandemic, I was assigned to the online customer service team, providing sales assistance via WhatsApp. Later, I moved to the e-commerce department, where I managed online orders and shipping logistics with postal and carrier companies.

In addition to my main role, I also worked as a freelance digital marketing professional, creating sponsored ads on Facebook and Instagram using Meta Business Suite and developing websites in WordPress. I am proficient in Canva, CapCut, ChatGPT, and various AI tools, as well as having experience coordinating with online publishers and service providers.

I also have extensive knowledge of office and productivity tools, including Google Workspace (Gmail, Drive, Docs, Sheets, Slides, Calendar) and Microsoft Office (Word, Excel, PowerPoint). I am skilled in online research, email management, calendar organization, and report creation.

For almost two years, I lived in Dubai, United Arab Emirates, working as a Personal Assistant, Administrative Assistant, and Residence Manager. In my most recent role, I provided direct support to an Irish director residing and working in Palm Jumeirah. I held this position for one year, and our contract ended amicably when he moved to the United States after obtaining an investor visa.

My duties involved professional and personal support, requiring a high level of discretion, organization, and proactivity. 

My main responsibilities included:

• Conducting detailed research for the hiring of services and purchase of products, ensuring the best quality, reliability, and value.
• Managing bill payments, including household expenses, office costs, and service fees.
• Performing in-person and online purchases, from personal and corporate items to food supplies for the home and office.
• Handling banking and administrative tasks, such as deposits, transfers, and financial record organization.
• Scheduling and calendar management, including appointment setting and follow-ups.
• Managing and monitoring emails and correspondence, ensuring timely and efficient communication.
• Recruiting and supervising household staff, including interviewing, hiring, and overseeing maids and drivers.
• Assisting with visa applications and document processing, ensuring compliance with local regulations.
• Planning and booking travel arrangements, including flights, accommodation, and transportation.
• Overseeing the organization and maintenance of both home and office, ensuring everything operated smoothly.

Providing personal and confidential assistance, handling sensitive information with professionalism and trust.

Additionally, I carried out personalized research and logistical support to meet my employer’s individual preferences and needs, such as specific searches and arrangements for the CEO, including products, services, and lifestyle-related requests.

This position required a high degree of responsibility, independence, and attention to detail, as well as the ability to make quick decisions and multitask efficiently in a dynamic environment.

I am a dedicated, adaptable, and proactive professional, who values excellence in service, organization, and effective communication. I believe my diverse background allows me to contribute positively to any team, always with commitment, professionalism, and a continuous desire to grow.

Thank you for your time and consideration. I look forward to the opportunity to discuss how I can contribute to your team.

Business Administration