lumonya patrick

An experienced Operations Manager in Banking Operations desirous to leverage my 13yrs wide banking operations management experience to take on challenging long term positions with growing team and organization. 

My accomplishments and experience are almost perfect match of the qualifications and skills you are seeking at your company, particularly my duty as Bank Operations Manager from branch level all through to Centralized level under different successful assignments.

13-years Operations experience has made me adept in team building, financial oversight and administrative duties, increasing skills, and generating revenue. My on-the-job expertise has given me a well-rounded managerial skill-set including problem-solving skills and acute analytic abilities. I am efficient at exceeding goals and meeting benchmarks in the delivery of great results.

My strength lies in my achievements that:

Increased productivity by 40% while reducing employee redundancy

Pioneered Agency banking unit to profitability through lean management and operations efficiency.

Controlled budget and grew revenue by 60% in my first 2 years

Maximized efficiency and delivery time by rethinking routines, workloads, and roles

Built a progressive and productive team and improved service quality and complaints handling to 80%

Apart from my vast personal abilities and experience, I have a passion and know-how for managing and growing profitable operations and deepening efficiency, including my leadership and coaching style as my resume attests. I am highly enthusiastic about company and individual growth thus very open to discussing how we can lead the operations improvements?

Focused on applying my leadership and managerial skills for lasting improvements in operation efficiency, procedures and staffing. Am desirous to leverage my 13yrs wide banking operations management experience to take on challenging long term positions with growing team and organization. 

WORK EXPERIENCE: 

1. DIAMOND TRUST BANK UGANDA. DTBU (2018-2022) 

OPERATIONS MANAGER-AGENCY BANKING 4 YEARS

  Pioneered the operations of Agency banking platform for the bank

  Provided support to branches and agents on training and onboarding. 

 Coordinated with management on various units operations and retail programs for business growth. 

 Developed processes for efficient daily operations of the unit and systems. 

 Supervised daily staff activities on postings, interbank settlements, reconciliations, agents/customer claims and ensured compliance. 

 Championed and managed customer service quality on TAT and Complaints resolution. 

2. REGIONAL OPERATIONS SUPERVISOR, DTBU-2016-2018 

 Managed branches operation daily activities through regular visits and engagement with branch heads 

 Organized various activities for proper operations work flow. 

 Monitored and maintained branch budgets for smooth functioning. 

 Ensured profitability of the branches through monitoring fee income leakages. 

Other Positions held 

3. Assistant Manager Revenue collections, DTBU 2014-2016 

4. Branch Operations Manager, United Bank for Africa 2012-2014 

5. Banking Officer/Teller, Postbank U Ltd 2012 

6. Sales and Marketing officer, Postbank Uganda Ltd 2009-2011 

SKILLS: 

 Profound knowledge of banking procedures and investment products 

 Wide knowledge of bank products and services 

 Familiar with standard banking software MS Office applications, Finacle, Oracle, Flexcube. 

 Ability to work on multiple projects in a fast paced environment 

 Proficient with bank back office processes and systems 

 Familiarity in handling confidential information

 DECLARATION: 

I certify that the above information is true and correct about myself

Bachelors Degree of Social Sciences

Certificate in leadership and Management