About Madrine Batamuliza:
Experienced spa supervisor and Head Spa Therapist with knowledge in staff management principles and ensuring customers are always satisfied with their purchase. Skilled in working in high-pressure situations and conflict resolution. Proficient with balancing budgets and looking at the financial operations of an establishment to determine which areas can be improved to enhance profitability.
Experience
Spa supervisor - 03/2021 till Date
Gold’s Gym Spa, Dubai
• Scheduling appointments and making sure that each appointment runs on time
• Managing the operations of the spa facility, including hiring new staff members and training existing staff members
• Ensuring that all spa facilities have adequate supplies of linens, towels, toiletries, and other items necessary for operation
• Overseeing the daily operations of the facility, including checking in guests and ensuring that they are comfortable during their stay
• Keeping meticulous records of spa treatments for each client, including details about their preferences and any special needs or concerns
• Ensuring that all staff members are properly trained to perform their jobs effectively and safely
• Working with management to ensure that the spa is meeting its financial goals
• Providing customer service to clients by answering questions about spa treatments and products
Monitoring employee performance to ensure that all spa services are being provided in a professional manner
Consultant - 2019 till 2020
Healing Spa, Uganda
Recreation Supervisor / Senior Spa Therapist - 2016 till 2018
Marriot Hotel, Rwanda
Education
Bachelor in Counselling and Guidance - 2016
Massage and facials certificate
Soothing spot spa schools
Uganda
August 2014 to September 2015
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