Madura Ranasinghe

Dear Sir,Madam. 

As an experienced service crew member who enjoys working with customers, I am highly interested in your job opening. I believe I am a great fit for your restaurant due to my proficiency in performing well under pressure as well as my commitment to providing customers with great service. 

In my three years of working as a service crew member in Lousiana kitchen popeyes UAE and Two years  Ricc Mcdonalds Saudi Arabia as a Crew Trainer, I have gained the many skills necessary for supporting restaurant operations. In addition to greeting and serving customers, I have helped maintain a clean and pleasing environment, processed transactions, and assisted in the kitchen as necessary. I possess the versatile skills and the enthusiasm to step in and provide assistance wherever necessary to keep the establishment operating smoothly. 

I believe that excellent customer service is key to my job performance as a service crew member. I make sure to maintain a cheerful demeanor throughout my customer interactions and to go the extra mile to ensure satisfaction. In the course of my work, I encounter a wide variety of personalities. I pride myself on my ability to provide the best possible service each time. 

Thank you for taking the time to peruse my resume. I would appreciate the opportunity to discuss my qualifications for this job with you personally and in further detail.

Service Crew Member, Lousiana Kitchen Popeye’s, Abu Dhabi
05 APRIL 2019 — 01 May 2022
• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and accept payment using a credit card   reader or cash register, calculating change accurately and quickly as required.
• Work together with the kitchen team to prepare foods such as sandwiches, pizza, soups, and salads while following cooking instructions, safety procedures, and sanitary requirements.
• Use specific kitchen machinery such as ice cream dispensers, blenders, and espresso machines to create customized hot and cold beverages to customers’ preferences.
• Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
Crew Trainer, McDonald’s  Riyadh International catering corp , 
Riyadh, Saudi Arabia
MAY 2016 — MAY 2018
Crew Trainer resume are instructing and motivating crew, serving customers, keeping the restaurant clean and organized, preparing food, making sure that food safety rules are followed, and monitoring employee performance.
• Supervising crew members, including cooks, servers, and hosts
• Training crew members on food handling and customer service.
• Making sure that cleanliness standards are followed, including hygiene, quality, and food safety
• Scheduling shifts and making sure that all shifts are properly filled
• Checking the maintenance of equipment and making sure that the equipment’s fixed when it is broken
• Monitoring food supplies and ordering more as needed
• Resolving customer problems, including menu questions, pricing questions, and customer complaints
• Helping crew members with their roles when needed
• Resolve issues between crew members when the need arises.
ODEL PLC,  flagship store in Alexandra Place, Colombo
Position : Sales Associate 
November 2013--December 2014 
• Greets customers and makes them feel comfortable
• Interacts with customers, offering assistance and responding to queries about         products and purchases
• Provides recommendations according to customer needs or preferences
• Locates merchandise for customers and places orders, where necessary
• Introduces promotions and new products to customers
• Operates cash register and handles cash payments and credit card processing
• Handles refunds, exchanges and returns
• Documents sales by updating customer records
• Stays up to date with sales trends for better service and achievement of sales
• Alerts the management of potential security issues

• British petroleum service Station, London
Position : Customer care executive
MARCH 2011 — OCTOBER 2011

• Murco service station, London
Customer care executive and promoted as a trainee manager
APRIL 2011 — MAY 2012

• ODEL PLC, Departure/transit lounge of Bandaranaike International Airport, 
Position : Sales Associate 
November 2004 — December 2008

❖ Completed all modules required for International COMPUTER DRIVING Licence Certificate In Computer Applications. Syllabus Version 4.0.

❖ Professional Diploma in information Technology Completed 19 modules. BTEC (UK) HND IN IT.

❖ Albert Embarkment London.(English for Business).