About manu kuriakose:
Dynamic and ambitious professional with 14+ years of experience in money exchange centre and customer service. Cultural awareness and a global mindset gained through a unique mix of international experience, building awareness surrounding best practices in customer service.
Experience
International swift transfers, issuance of telex transfers, drafts in various currencies, traveller’s cheques, instant cash transfers such as Western Union and Express Money. Giving suggestions and competitive rates to corporate and individual customers for their remittance and foreign exchange and inform them available financial products and services to address their needs. Air ticket payments - Accepting payments for airlines. Payroll solutions (WPS) - Salary disbursal at branches, company site, labour camps. Payment channel solutions - Acceptance of utility payments. Investment and saving schemes - Issuance of National Bonds, Mashreq Millionaire and FGB Saving Certificate. Issuance of travel cards and loading card with appropriate currencies. Maintain friendly and professional customer interactions by timely completion of transactions, answering questions in person or telephone. Handle customer complaints attentively, generate request, coordinate with correspondent banking department, communicate with the customer and escalate issues to Branch Management as required.
Education
Bachelor of Law-Kerala University, India
Bachelor of Commerce-MG University, India
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