Marchel San Pedro

Customer & Client Support
Front-of-House & Reception Assistance
Professional Verbal & Written Communication (English)
Issue Resolution & Service Recovery
Complaint Handling with Professionalism
Coordination with Internal Teams
Service-Oriented & Customer-Focused Approach
MS Office & Administrative Systems

I am a reliable and customer-focused professional with hands-on experience in customer service, warehouse operations, and caregiving support. I bring strong communication skills, attention to detail, and the ability to work efficiently in fast-paced environments. My background includes handling customer inquiries, coordinating daily tasks, maintaining accuracy in inventory and records, and providing compassionate, people-centered service. Adaptable and highly motivated, I consistently contribute to team success while maintaining high service standards and a strong work ethic.

Studied Business Information Management, with a strong foundation in business operations, data and records management, basic accounting, and information systems. Developed skills in organizing and analyzing business information, using office and digital tools, and supporting decision-making through accurate documentation and reporting. The course strengthened my attention to detail, problem-solving ability, and understanding of how efficient information flow supports customer service and operational performance.