Maricris Mamangun

• Highly Experienced Patient Administrator with over 9 years of experience in Healthcare. Excellent reputation for resolving problems and improving customer satisfaction.
• Maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
• Highly Experienced Patient Administrator with over 9 years of experience in Healthcare. 
• Excellent reputation for resolving problems and improving customer satisfaction
• Highly inquisitive, motivated, creative and resourceful - self-directed/self-starter
• Possesses positive attitude, honesty, punctuality and dedication to work
• Able to work collaboratively with a dynamic team
• Excellent skills in communication - written/oral and collaboration
• Trained in utilizing Microsoft Windows operating systems as well as applications including
• Word, Excel, Internet and PowerPoint 
• Operates telephone, fax, internet and other communication facilities

January 15, 2013 - Present

Mediclinic Middle East (Formerly Al Noor Hospital, Airport Road)     Abu Dhabi, UAE

Patient Administrator / Oncology Department (Comprehensive Cancer Center)

• Welcome patients and visitors by greeting patients and visitors in person or on the phone.
• Answer telephone queries and arrange appointments for the patients.
• Accurately register patients’ information in the Hospital Information System.
• Arrange appointments for the Doctors and keep an accurate record of the same.
• Receive bills/cash for the patients with care.
• Ensure all arrangements for the scheduled meetings in the department.
• Delivers excellent customer service at all times.
• Responsible for preparing and submitting pre-approval documents to different insurance companies.
• Contributes to team effort by accomplishing related results as needed.
• To ensure that clinical and non-clinical stock is sufficient and effectively controlled
• To provide administration support to Clinic Physicians
• Ensure that the medical insurance information of patients is up to date and correct.

December 18, 2011 – July 14, 2012 (Temporary)

Petro Middle East       Abu Dhabi, UAE

Receptionist cum Admin Officer

• Operate switchboard; answering and recording messages and forward phone calls.
• Make international calls and conference calls.
• Liable for logging all international calls and incoming faxes daily.
• Coordinates with Telecommunications Company regarding any inquiries/complaints.
• Arranging travel and hotel accommodation for consultants and visitors.
• Booking Air Ticket reservations.
• Booking reservations for restaurants and ballrooms for any conference or meeting.
• Greets visitors and directs them to the concerned person and provides admin support whenever required.
• Manage the office reception area and in charge of all visitors 
• Collects inquiries, orders, and documents from customers and suppliers, etc.
• Responsible for preparing general draft faxes/emails and letters for various divisions.
• Maintain office diary, files, arrange meetings for staff, to update computerized files.
• Manage day-to-day office communications, emails, and faxes, prepare documents for staff, format reports,

and document scanning. 

• Responsible to medical insurance company with regards to medical claims / reimbursement, inquiries etc.
• Provides administrative support as required by the Management.
• Custodian of CV and scheduling interviews etc.

July 1, 2008 – March 5, 2011

Al Mazroui Trading and General Services    Abu Dhabi, UAE

Receptionist / Secretary 

• Greet, assist and direct visitors and the general public.
• Answer all incoming calls and handle caller’s inquiries whenever possible.
• Re-direct calls as appropriate and take adequate messages when required.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook and issuing visitors badges.
• Arranges travel booking and hotel reservation for personnels.
• Operates Maximo System for registration and updating substantial information.
• Provides secretarial support to the team
• Receive, direct and relay telephone messages and fax messages.
• Maintain an adequate inventory of office supplies.
• In charge of distributing mails to the concern person and sending outgoing mails.
• Maintain the general filing system and file all correspondence.
• Coordinate with repair and maintenance of office equipment.

EDUCATION

June 1995-1999             

 Bachelor of Science in Business Administration; Major in Marketing 

 Polytechnic University of the Philippines

 Manila, Philippines

PROFESSIONAL CERTIFICATE

Certified Profession Coder – Apprentice

AAPC 

July 2022 – February 2023

Professional Caregiver

The Filipino Institute

Abu Dhabi, UAE

February 2023 - Ongoing

Certified Nursing Assistant

The Filipino Institute

Abu Dhabi, UAE