About marydel pasa:
more than 3 years in call center industry
more than 4 years in customer service in food and beverage
awardee in customer service industry
Supervise delivery operation smoothly and effectively
- Analyze complaints on where and how the incidents happen and take action immediately
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Created team rotations to man center effectively during peak hours.
- Managed scheduling for agents and product specialists to foster increased productivity.
- Handling complaints and offer resolution to avoid customer churn
- Established relationships and touch points with clients to promote retention.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Assist on taking online orders and assign logistics partners
- Online orders schedule logistics fleet
- Outbounds customer for satisfaction feedback
- Answers queries politely about the product and stores promotion
- Connect calls to the correct department
Experience
Gourmet Gulf Restaurant Support Dubai, DU
Call Center Supervisor
California Pizza kitchen- Brand of Gourmet Gulf Dubai, The dubai mall
Senior Server
Education
June 2008 - March 2010
Mindanao State University - MSAT Maigo Lanao Del Norte Philippines
Diploma Foods And Beverage Preparation And Services
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