MD Musthafa

Extroverted and goals-focused hospitality professional with 4+ years’ progressive experience in Hotel & Travel and Tourism sales. Track record of maintaining effective relationships with guests and other departments within the organization. Dedicated to make sure guests have a great time whenever they visit. and maintaining strong customer relations to generate repeat business.

Sales Executive/Event Executive
Nehal Hotel, Abu Dhabi 13/03/2021 – 05/04/2023
• Making lists of potential clients and conducting surveys to identify
customers actively seeking a hotel.
• Contacting customers via calls or arranging meetings to discover their
needs and requirements.
• Preparing and presenting sales proposal to potential clients, highlighting
the best features and qualities of the hotel.
• Providing customers with a list of available services and their
accompanying prices and offer discounts when necessary.
• Assisting to clients in selecting the most appropriate service that best
meet their specifications and needs.
• Overseeing the booking and reservation of space in a hotel to ensure
availability and proper arrangement.
• Collaboration with other hotel staff to ensure clients have a good time.
Monitoring the customer service quality of the hotel to ensure customers
are tended to appropriately.
• Conducting price negotiations with customers on behalf of the hotel
management to reach a favourable bargain for both parties.
• Focal point to DCT from the Hotel Coordinating and organizing the details of an event such as catering, lodging, seating, and applying
proper license for the events.
• Maintaining contact with clients to obtain feedback and to discuss
opportunities for future business deals Working with almost 60+ reputed companies & direct contact with clients from Top management from all fields all over UAE.
• Knowledge about the market business during events like IDEX, ADIPEC & FORMULA 1

Sales Executive/ Holiday Consultant
Euro Vista Travel & Tourism LLC - Abu Dhabi, 01/03/2019 – 30/03/2020
• Reviewing sales performance.
• Negotiating contracts & packages.
• Cash accounts & managing budgets.
• Aiming to achieve monthly or annual targets dealing with customer
queries and complaints.
• Organizing travels from beginning to end, through booking Tickets and
   Accommodation, securing rental transportation.• Supplying travellers with pertinent information and useful Travel / Holiday material (Guideline, Maps, Event Programs) Researching various destinations and means of travel regarding prices, customs, weather conditions & reviews.
• Using promotional techniques and preparing promotional materials to sell itinerary tour packages.
• Attending conferences and meetings to maintain familiarity with tourism trends.

Sales Executive/ Holiday Consultant
Q Holidays, 2018 - 2019
• Resolving any problem that arises regarding the Trip for the customer &
maintaining a good relationship with customers.
• Ensuring the data is secured and handled appropriately.
• Selling the appropriate Tour Package to the right customer.
• Helping clients to identify their ideal Travel Package based on their
suggests and requirements.
• Providing end to end service while organizing a Trip from booking the
Tickets, reserving the Hotels and creating the itinerary.

2014-2017
Diploma in Automobile
Engineering
SMT L V Govt Polytechnic. Hassan