Mechie Maghanoy

I am passionate about delivering good points about the mantra of your company. Bring that aspect as my  asset to engage more customers.

Executive Lounge Server | March 2019 – Current Conrad Dubai Hotel. Dubai, UAE

 Greeting guests, taking drink orders and building immediate positive connections with guests
 Providing high-level customer service for VIP guests, Diamond and Gold members of Hilton Honors program through friendly approach, strong professionalism and timely assistance.
 Create luxury for all the senses by serving guests in the lounge in accordance with company standards.
 Provide a personalized service to each customer by listening to concerns and answering questions and to create unique memories for each of our guests.
 Serving alcoholic and non-alcoholic beverages.
 Anticipating the guests needs to provide an excellent wait
service to ensure satisfaction
 Assisting kitchen team to restock buffet for breakfast, lunch and dinner service.
 Ordering stocks to keep the Lounge working efficiently and the teams working effectively for the next operation and to meet the SOP of the company as well as the customer needs.

Waitress| October 2016- October 2017
The Grand America Hotel and Resort| Salt Lake City Utah USA

 Greeted and welcomed new customers, presented menu, discussed specials, took drink and food orders and built immediate positive connections with guests
 Created an outstanding dining experience and provide an exceptional service; to maintained the customer satisfaction and to deliver the food and beverage orders in a friendly, professional and timely manner
 Served alcoholic and non-alcoholic beverages.
 Handled complaints and pressure in a calmly manner and
immediately take an action through immediate acknowledge by
commitment to service
 Presented the bills to the guests as well as collected credit card, cash and gift certificate payments from customers and settled it proper change for the cash transactions
 Checked the opening and closing shift duties to make sure the restaurant will run smoothly and efficiently for the daily basis operation and make the staff ready to achieve the customer’s satisfaction.
 Settled and tallied all the Credit cards for the day with the batch closing report from EDC machine. Printed closing report and dropped the cash float.
        

Lourdes College
MS in Hospitality Management UNDERGRAD| 2018

Bukidnon State University
Bachelor of Science in Hotel and Restaurant Management| 2016