Michelle Villaruel

Enthusiastic Medical Administrator and Insurance Coordinator eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow and excel in the healthcare industry.

Medical Administrator / Insurance Coordinator Up and Running Medical Center * Acted as point of contact for hospitals and clinics, provided assistance for patients scheduled procedure and surgery, working directly with OT and Admin team.
* Scheduled patient appointments, entering information and demographics.
* Maintained accuracy, completeness, and security for medical records and health information. Reviewed charts and flagged incomplete or inaccurate information.
* Ensured telephones are answered in a timely and courteous manner and messages are taken accurately. Screened telephone calls and respond to routine inquiries.
* Assured timely verification of insurance benefits prior to patient procedures or appointments.
* Monitored and updated the patient for the pre-approval of the requested procedure/surgery.
* Resolved patients’ complaints and answered patients’ queries.
* Verified insurance and communicated coverage to staff and patients.
* Obtained prior authorization and precertification for outpatient procedures.
Medical Secretary Dubai London Clinic & Speciality Hospital * Provided administrative and secretarial support to hospital doctors, GP’s and health service workers.
Performed a variety of office tasks, such as handling incoming and outgoing calls, emails, email correspondence and scheduling appointments.
* Contacted hospitals to confirm patient’s medical histories and prevent inaccurate diagnoses and treatments.
* Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
* Transcribed dictated/recorded medical reports, discharge summaries, operative reports, radiology reports, referral letters and other documents.
* Arranged appointment schedules and processed Executive Medicals, Life Insurance and Diving Medicals.
Customer Service Representative Zulekha Hospital Dubai * Gave appointments to Insurance patients, directing the patients to the concerned treating department. Received and recorded the payment for services.
* Checked insurance benefits, coverage and collecting the deductible amount prior to seeing the physicians.
* Reviewed the appointment dates and the specific dates of follow-up with the doctors.
* Handled insurance queries and responded by phone or via email.
* Dealt with the situation by calling doctors, nursing staff, and arranging an ambulance in advance.
Medical Liaison Officer Intellicare, Philippines * Coordinated with the hospitals and other support staff these shall include the Hospital admitting section for monitoring of the admitted members and monitoring hospital bills. * Explained to the members what is covered, and none covered benefits.
* Coordinated with attending Physicians regarding the progress of care afforded by the members and for the documentation of final diagnosis for Inpatient cases.
* Handled and resolves complaints of members.
* Processed and encoded hospital billings upon receipt of the statement of account.

Bachelor of Science in Physiotherapy Our Lady of Fatima University
Medical Transcription Course Mastermind Management Training