MITESH WAGHELA

• Strong multitasking, communication and

interpersonal skills. Strong mathematical skills

and ability to handle all operations. Productive

employee with proven track record of

Successful project management and producing

quality outcomes through leadership and team

motivation. Works with clients to determine

requirements and provide excellent service.

T2 International Airport DUTY MANAGER

Meghavi Wellness Spa Lounge

2025 – Present | ANDHERI, INDIA

• Oversee daily front desk operations, ensuring smooth guest

check-in/check-out and exceptional customer service.

• Manage spa schedules, therapist appointments, and treatment

room assignments to maximize efficiency and guest

satisfaction.

• Handle guest inquiries, complaints, and special requests with

professionalism and prompt problem-solving.

• Supervise and support front desk and housekeeping staff,

ensuring adherence to spa standards and operational

procedures.

• Coordinate with the spa manager and treatment team to

maintain seamless communication and service delivery.

• Maintain accurate records of daily sales, cash handling, and

customer transactions.

• Train new staff on reception procedures, booking systems,

and customer service protocols.

• Promote spa services and upsell treatments or retail products

to increase revenue.

T2 International Airport SHIFT MANAGER

Punjab Grill Resturant Lite Bite Foods & Travel

2023 – 2025 | ANDHERI, INDIA

• Manage daily schedules, employee shifts, and time-off

requests

• Assign duties to employees and oversee their progress

• Ensure that daily sales/production goals are met

• Count cash at the end of the shift

• Train and integrate new workers

• Provide guidance and feedback to employees when needed

• Ensure industry rules and regulations are followed

• Handle customer and employee complaints

• Resolve conflicts between employees

• Transfer products and other objects to and from the worksite

on occasion.

Food & Beverage Associate

Sahara Star Luxury Five Star Hotel

2022 – 2023 | ANDHERI, INDIA

• Maintained knowledge of current menu items, garnishes,

ingredients, and preparation methods.

• Appropriately suggested additional items to customers to

increase restaurant sales.

• Promptly served all food courses and alcoholic beverages to

guests.

• Deliver exceptional service by greeting and serving

customers in a timely, friendly manner

HSC (Higher Secondary Certificate

Board)

VIVA COLLEGE OF ARTS, COMMERCE

& SCIENCE

2014 – 2016 | VIRAR, INDIA

Maharashtra State Board of Secondary and

Higher Secondary Education

SSC (Secondary School Certificate)

SARASWATI VIDHYA MANDIR

2014 | VIRAR, INDIA

Maharashtra Higher Secondary School

Certificate Examination