Mohamad Hamshu

Core Skills

Proven expertise in strategic planning and execution, budgeting and fiscal management, and health system optimization, combined with strong leadership in culture development, team building, and stakeholder engagement. Skilled in contract and physician negotiations, revenue growth planning, and improving healthcare quality standards through operational efficiency and data-driven decision making. Experienced in managing healthcare operations, value-based care models, accreditation and regulatory compliance (JCI, ISO, MOHAP, DHA, DOH), and digital health technologies (EHR/EMR, telehealth, AI). Demonstrates adaptability, ethical judgment, risk management, and performance assessment, alongside excellent communication, interpersonal, negotiation, and business development skills. Adept at administrative efficiency, issue resolution, staff training, and operational excellence to drive sustainable growth and quality improvement.  

Professional Experience

Chief Operations Officer

MEDCARE – Hospitals & Clinics, UAE                                                          01/2020 – Present

• Lead strategic planning and operational management across a multi-site hospital and clinic network, driving a 20% improvement in operational efficiency and enhanced patient satisfaction.
• Ensure full compliance with UAE healthcare authorities (MOHAP, DHA, DOH) and international accreditation standards, successfully passing rigorous audits and inspections.
• Oversee budgeting, financial planning, and cost control initiatives, achieving a 15% reduction in operational expenses while maintaining quality of care.
• Spearhead digital transformation initiatives including implementation of EHR systems, telehealth services, and AI technologies to optimize patient care and workflow efficiency.
• Drive growth strategies through expansions, mergers, and strategic partnerships, resulting in a 10% increase in market share and sustainable business development.
• Build and lead high-performing teams, fostering a culture of excellence, innovation, and continuous improvement.
• Represent the organization in negotiations with government entities and key stakeholders to strengthen market positioning and strategic alliances.

Director of Operations

International Hospital  – UAE                                                         01/2016 – 12/2019

• Directed and optimized nationwide hospital and clinic operations, ensuring full alignment with the UAE’s visionary healthcare transformation goals and regulatory frameworks.
• Spearheaded successful preparation and attainment of JCI accreditation, while rigorously maintaining compliance with WHO guidelines and UAE health authorities (MOHAP, DHA, DOH).
• Led comprehensive talent acquisition, retention strategies, and performance management programs for a high-caliber medical workforce, fostering leadership development and clinical excellence.
• Championed the integration and deployment of advanced digital health solutions, including EMR systems, AI-powered diagnostic tools, and telemedicine platforms, with a strong focus on cybersecurity and data privacy.
• Pioneered medical tourism growth strategies and forged key international insurance partnerships, significantly expanding revenue streams and elevating the UAE’s status as a premier global healthcare destination.
• Established strategic collaborations with international organizations such as WHO and the United Nations to drive initiatives on Universal Health Coverage (UHC) and Sustainable Development Goals (SDGs), embedding global best practices into national healthcare policies.

Executive Manager

Umayyads Specialized Hospital – Damascus, Syria                                              02/2012 – 12/2015

210-bed hospital | 420+ staff

• Oversaw daily hospital operations, ensuring compliance with JCI and UAE healthcare standards.
• Managed budgeting, financial planning, and cost control to optimize resource utilization.
• Led HR functions including recruitment, training, and performance management in a multicultural
• environment.
• Implemented patient experience initiatives, improving satisfaction and service quality.
• Prepared for MOH/DHA accreditations and ensured full regulatory compliance.
• Monitored KPIs and drove continuous quality improvement (CQI) across departments.
• Supervised procurement, vendor contracts, and hospital information systems (HIS/EMR).
• Directed emergency preparedness, infection control, and business continuity planning.

Operations & Administrative Manager

ALSALAM Specialist Hospital – SYR - F&M -Kuwait                                                               01/2008 – 01/2012
Hospitals: 170–182 beds | 400–445+ employees

• Directed daily operations across clinical, administrative, and support departments, ensuring strategic alignment and efficient hospital service delivery.
• Managed hospital-wide budgets and procurement processes, achieving up to 12% reduction in operational costs through vendor renegotiations and waste control.
• Reengineered patient intake and discharge workflows, reducing patient wait times by 30% and improving department throughput.
• Supervised and mentored administrative teams, increasing staff retention and ensuring adherence to SOPs and healthcare accreditation standards.
• Ensured compliance with national healthcare regulations and safety protocols, passing internal audits with zero major findings.
• Led emergency preparedness and response planning, implementing drills that improved response efficiency by 25%.
• Redesigned documentation workflows to enhance data accuracy and compliance with privacy laws; updated internal policies to improve clarity and accountability.
• Acted as cross-departmental liaison, resolving over 95% of interdepartmental issues within defined SLAs, enhancing collaboration.
• Implemented a structured system for managing patient complaints and feedback, contributing to a 20% increase in patient satisfaction over three years.
• Collaborated with executive leadership on growth initiatives, resulting in a 15% increase in outpatient service volume.

Achievements 

Successfully led multi-site hospital operations across the UAE, achieving a 20% boost in operational efficiency and 15% cost reduction while upholding top-tier healthcare quality and regulatory compliance (JCI, MOHAP, DHA, DOH).

Spearheaded the digital transformation of healthcare services through EHR, telemedicine, and AI tools, enhancing care delivery and patient experience.

Orchestrated strategic expansions and partnerships that led to a 10% market share increase and elevated institutional reputation in the healthcare sector.

Achieved full JCI accreditation for multiple institutions, with zero major audit findings, and aligned organizational practices with WHO guidelines and SDGs.

Played a pivotal role in medical tourism growth, establishing international insurance collaborations and positioning the UAE as a premier global destination.

Improved hospital throughput and satisfaction metrics through workflow redesign, reducing wait times by 30% and increasing satisfaction scores by 20%.

Mentored and led cross-functional teams across operations, HR, and administration, fostering high retention and performance culture.

Delivered guest lectures and contributed to academic advancement in hospital management and quality systems across the UAE and internationally.

Maintained an excellent track record in crisis management, emergency preparedness, and infection control protocols with improved response time by 25%.

Education

- PhD, International and Strategic Planning of Healthcare Development – Switzerland

- Honorary Doctorate, International Academy under (DRPC - United Nations) Supervision

- MBA, Healthcare and Hospital Management – Switzerland

- Bachelor of Business Administration – UAE

Affiliations

• Lecturer - Healthcare Management -  Opera International Academy - Dubai, UAE Hospital operations, quality standards, healthcare marketing, and JCI compliance.
• Member, United Nations Human Rights and Children’s Association
• Member, International Association for Development and Scientific Research (UN)
• International Arbitration Judge

Additional Information

- Languages: Arabic (native), English (professional)

- Visa: Personal work residence permits with transfer and secondment options – UAE

- Driving Licenses: UAE, Syria, Switzerland

- Nationality: Syrian

- Date of Birth: 27 July 1978

Education Background 

PHD in International and Strategic Planning of development in healthcare from Switzerland. 

Honorary Doctorate from the International Academy under the supervision of the United Nations. 

MBA in Healthcare and Hospital Management from Switzerland. 

Bachelor of Business Administration from the United Arab Emirates.