Mohamed Hassan

A Seasoned management professional and resourceful trailblazer with a successful history of 21+ years in business development and P&L leadership committed to propelling growth in the retail sector. Recognized for attaining all financial objectives of the business through effective management of people, product, service and retail operations with a focus on the revenue and profit components for globally renowned brands in the GCC

Store Manager                                                                                                Sep 2021 - Present

Ambiance Furniture Tr LLC • Dubai, United Arab Emirates      

• Training store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product
• Evaluating competition by visiting competing stores; gathering information such as style, quality, and prices of competitive
• Attracting customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales
• Promoting sales by demonstrating merchandise and products to
• Helping customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
• Preparing sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service
• Maintaining a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and
• Maintaining inventory by checking merchandise to determine inventory levels; anticipating customer
• Preparing reports by collecting, analyzing, and summarizing
• Maintaining quality service by establishing and enforcing organization
• Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional
• Contributing to team effort by accomplishing related results as needed.

Store Manager                                                                                             Aug 2015 - Sep 2019

United Furniture LLC • Dubai, United Arab Emirates    

• Maintaining appropriate customer service level by taking care of their complaints or their special
• Completes store operational requirements by scheduling and assigning employees; following up on work
• Managing a team of sales associates on the floor and providing them training as and when
• Briefing the team about product USP`s and customer attending
• Providing feedback to the management head on today’s sales
• Keeping track of stock inventories and maintaining overall showroom
• Inducting new sales associates and training them for proper salesmanship at store level.

• Keeping the team highly integrated and motivated to achieve the given sales
• Monitoring and tracking retail marketing budget
• Planning and executing marketing promotional and communications campaign
• Conduct market research and competitor analysis.

Boutique Supervisor                                                                                    Jul 2011 - Aug 2015

Q Home Decor LLC • Dubai, United Arab Emirates      

• Handling calls and getting the detailed information about the customer’s account and explaining about the delivery date and other
• Efficient in sorting out all the complaints
• Looking into the developments and results following the strategies adopted to meet the sales target. ● Handling and processing all the customer queries received through emails and
• Documenting all the calls and queries to ensure the information’s are implemented properly.
• Annual stock take check including
• Providing information regarding the product or service at the time of sale and also providing after sales
• Maintaining appropriate customer service level by taking care of their complaints or their special
• Follow-up the stock availability in
• Managing team of sales associates on the floor and supporting them regarding sales
• Briefing the team about product USP`s and customer attending
• Keeping track of stock inventories and maintaining overall showroom
• Keeping the team highly integrated and motivated to achieve the given sales

Bachelor Of Business Administration                                                       Oct 1997 - Mar 2000

Annamalai UNIVERSITY • Chennai, India         

Sales and Marketing