About Mohamed Mady:
Seeking a challenging position as a technical project manager where my academic background , interpersonal skills and experience are well developed and utilized.
Experience
Feb 2015 till Now Project Manager at Etisalat UAE ( Mobile Customer Support & Special Events )
- Managing 5G implementation special project for all VIP sites ( IBS & Outdoor ).
- Obtain approval from client related to any temporary mobile site to cover events or coverage complaint areas.
- Obtain approval for Pico repeater installation to resolve in-building coverage complaints.
- Coordinate and follow-up the implementation of new/expansion/optimization/event sites or Pico repeater, to resolve issue related to customer complaints and special events.
- Insure complaint resolution is done based on priority/timeline defined for different customer types (VIP, Business, Others) & according to quality standard.
- Update and close the complaint in CBCM system upon verifying customer satisfaction.
- Request BSC/RNC/Core network details from mobile access planning.
- Initiate necessary Service request for provision of backhaul and follow-up with concerned for obtaining CPN /Work order/IP details.
- Performs the deployment of proposed events temporary site and arrange link and power.(as required)
- Follow up for provision of power/generators.
- Ensure the proposed sites are RFS in time for the event.
- Follow up & tracking periodic maintenance of the mobile units.
- Coordinating for the VIP sites redundancy project.
- Achieve the required KPI & maintain process for auditing purpose.
Apr 2014 – Feb 2015 Etisalat customer Interface / Coordinator at Huawei LLC UAE ( Etisalat Modernization Project )
- Acquisition interface with Etisalat for AUH modernization project.
- Coordinate with building management to carry out the required activity.
- Maintain database for all sites access arrangement procedure during survey, implementation, coverage test & acceptance.
- Maintain database for all team members working on field for access arrangement.
- Achieve the plan in coordination with project management team.
- Site survey for all Etisalat sites (Macro, Micro & IBS).
- Preparing and reviewing technical site survey & design reports.
- Supervision for the subcontractor during installation new equipment with quality standard.
- Swap the working equipment (Alcatel, Ericson) with new Huawei equipment.
- Commissioning & Alarms troubleshooting for Huawei equipment.
- Customer interface with Etisalat for equipment solution, designs & access issues.
- Preparing IP plan for the modernization project & insure transmission is working properly.
Sep 2012 – Feb 2014 Site Engineer at Orascom Trading ( Contractor with Mobinil )
- Overall Maintaining of Mobinil Sites ( Micro , Macro , Nodal Sites " Hubs" - BSCs ).
- Troubleshooting Nokia Siemens BTSs alarms and failures.
- Troubleshooting and solving general alarms on the site ( RF and Environmental Alarms ).
- Dealing with Microwave Links ( NEC - Alcatel ) and tracing its Failure or Misalignment.
- Applying General Periodic Maintenance to Mobinil sites.
- VSWR checking sector by sector.
- Tracing IOI problems and solving it.
Education
B.Sc. in Electronics and Communication Engineering – Faculty of Engineering Alexandria University – Egypt (2012).
Grade: Very Good (78.4%).
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