Mohammed Anis Salem

“Highly active and multifaceted professional with over 5 years of expertise in delivering comprehensive IT end-user support. Additionally, I excel in administrative tasks such as organizing corporate files and records, handling customer inquiries via phone calls and emails, effectively negotiating with tenants to secure favorable deals, and negotiating with vendors and service providers to reduce costs.

 I recently transitioned to embrace a new career opportunity as an assistant leasing manager at 'Rabdan Mall,' where I leveraged my technical and administrative skills, as well as my prior experiences, to immerse myself in the retail leasing and real estate industry. Over the past two years in this role, I showcased remarkable progress by achieving a 20% increase in rental deals, proposing additional promotions, introducing new services, and building strong customer relationships, resulting in substantial income growth for the mall.”

“Highly active and multifaceted professional with over 5 years of expertise in delivering comprehensive IT end-user support. Additionally, I excel in administrative tasks such as organizing corporate files and records, handling customer inquiries via phone calls and emails, effectively negotiating with tenants to secure favorable deals, and negotiating with vendors and service providers to reduce costs.

 I recently transitioned to embrace a new career opportunity as an assistant leasing manager at 'Rabdan Mall,' where I leveraged my technical and administrative skills, as well as my prior experiences, to immerse myself in the retail leasing and real estate industry. Over the past two years in this role, I showcased remarkable progress by achieving a 20% increase in rental deals, proposing additional promotions, introducing new services, and building strong customer relationships, resulting in substantial income growth for the mall.”

BAIN AL-JESRAIN COOPERATIVE SOCIETY (RABDAN MALL) I Rabdan Area, Abu Dhabi, UAE.
 Assistant Leasing Manager & Office Administrator                                                      Oct, 2021 - Present.
 

• Led the negotiations of many successful deals, resulting in a 20% increase in rental deals, contributing to ongoing mall growth and revenue.
• Building strong tenant relationships to create a mutually beneficial work environment between management and tenants.
• Successfully managed the leasing process, which involved: greeting customers, showing available rental units, engaging in productive discussions to explore potential business collaborations, negotiating prices, grace periods, number of payments, and lease agreements, among other tasks. These efforts led to the successful closure of deals.
• Efficiently processed all lease documents, including price quotations, tenancy contracts, lease agreements, NOCs, and all required tenant documents and transactions. Ensured accuracy, completeness, and compliance with legal requirements.
• Collaborated closely with mall management to implement strategic initiatives aimed at diversifying profit streams:

1.  Conceptualized and proposed the creation of additional promotional spaces strategically timed to coincide with peak periods for schools, nurseries, and training centers.
2.  Successfully introduced new service providers to the mall, enhancing the customer experience and revenue generation. e.g., initiated partnerships with mobile car wash services, self-service machines, and event organizers.
3.  Enhancements for some shops and kiosks by optimizing their layouts for increased visibility and profitability. This included redesigning storefronts, attaching additional stores to some shops, and expanding the floor area of specific kiosks.
4. Negotiated effectively with service providers and vendors to reduce costs.

• Attentively listening to visitor complaints, offering suitable solutions, and delivering updated reports to mall management.
• Supervised the mall staff, like cleaners, security, and technicians, to ensure day-to-day tasks were efficiently accomplished. 
• Received hands-on training from the main contractor on fire systems, AC system, security systems, cameras, and service rooms. This training gave me enough understanding on how to effectively follow up on maintenance tasks with sub-contractors and service providers.
• Additionally, I have covered most of the administrative tasks and office operations included but not limited to:  organizing corporate files and records, scheduling appointments, procuring of office needs and assets, and answering customer inquiries via phone calls and emails.

Zanussi Compressor Manufacturing Co. (ZMC) I 10th of Ramadan City, Egypt.
 IT Specialist                                                                           April, 2018 - June, 2019.

• Provided technical support to end-users, helping them with hardware and software issues, and resolving technical issues promptly.
• Trained +30 employees on using hardware and software systems effectively and securely, ensuring they are aware of best practices and security protocols.
• Developed and managed data backup and recovery plans to safeguard against data loss and ensure business continuity.
• Installed and updated software applications and operating systems. Ensured software licenses are compliant with legal requirements.
• Implemented and maintained security measures to protect the organization's data and systems. This includes firewalls, antivirus software, intrusion detection systems, and security policies.

Cairo Petroleum Refining Company I Tanta, Egypt.
 IT Specialist                            May, 2017 - Mar, 2018.

• Responsible for maintaining and staging computers for end-users on windows 7 and windows 10.
• Maintained and managed windows networking (TCP/IP, Wireless Configurations, DNS, etc.).
• Installed additional hard drives, memory, and software in employee desktops and notebooks.
• Conduct data backups and employ state-of-the-art security tools and programs to safeguard sensitive information for institutions and employees.
• Oversee the execution of all technical tasks essential for preparations of organization's parties and events.

• Tanta University - Bachelor of Computer Science.
  2017
  I delved into a comprehensive curriculum in the fields of software engineering and IT.
   
• Mansoura University - ITI Diploma.

2020
It was a great opportunity to develop the most in-demand skills of the labor market like: IT and programming, business English, digital marketing, presentation skills, negotiation skills business administration, and more.