Mohammed Luqmaan

IT enthusiast with hands-on experience supporting a U.S.-based client in network operations, infrastructure maintenance, and system troubleshooting. Proficient in IP subnetting, Active Directory, VMware, and Hyper-V, with a strong foundation in Microsoft Azure and cloud computing concepts.

• Support deployment and management of failover clusters, enhancing infrastructure availability and minimizing downtime for critical applications.
• Assist in migrating on-premises Hyper-V virtual machines to Microsoft Azure, optimizing cloud integration and performance. 
• Monitor IT infrastructure using real-time tools to promptly detect and respond to alerts, ensuring system reliability. 
• Log, categorize, and escalate incidents through a ticketing system, facilitating efficient issue resolution. 
• Perform routine system maintenance, including updates, backups, and health checks to maintain optimal performance.
• Collaborate with L2/L3 teams to troubleshoot and resolve complex technical issues, improving overall system stability. 
• Manage daily network operations and provided multi-channel technical support to end-users. 
• Automate regular backups of system configurations, files, and user data to support disaster recovery efforts. 
• Create and manage Organizational Units (OUs) in Active Directory to streamline user and resource administration.

Bachelor of Science in Information Technology | 2024
University of Mumbai