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Mohammed Saiful Hussain

Mohammed Saiful Hussain

Sharjah, الشارقة
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About Mohammed Saiful Hussain:

Graduate with 8 years of experience in user assistance, service desk, and system and infrastructure administration services in information technology. 

I have experience with platforms such as Windows, Mac OS X, Windows Server, Active Directory, and Change user services.
 

Experience

  • Provisioned support for Windows 10 and Apple Mac OS X Corporate Computers.
  • Fix problems related to Windows 7 and 10 and Apple Mac computers.
  • Helped users resolved issues on BYOD devices like Android or iOS.
  • Documented the inventory about the Assets deployed at the site location.
  • Tracked Software Inventory and shared the report to the manager during every meeting.
  • Spoke with Hardware and Software vendors for issues beyond troubleshooting.
  • Provided Onboarding sessions to the new Joiners about IT Support
  • Help build new PC’s through WDS imaging.
  • Document issues and report to the IT Manager during meetings.
  • Troubleshoot login, Mailbox, software and hardware related issues.
  • Configured and deployed development Servers for the users.
  • Single point of escalation for tier 2 issues.
  • Works in tandem with Service Desk Manager to resolve outstanding client issues.
  • Provide formal and continuous training to ensure high quality service response.
  • Ensure monthly statistics, status reports are completed and provided to the Stakeholders.
  • Identify trends and recurring case patterns, identify solutions and make recommendations.
  • On Premise Mailbox Database Allocation for the users in Active Directory.
  • O365 Cloud Mailbox Migration from On Premise to Cloud.
  • Mail quota, delegation, and individual mail restore according to IT policies.

Education

Graduate - Bachelor's in Commerce and Computer Science

Passout - 2013

Kakatiya University - Warangal, Telangana, India

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