Mohammed Saiful Hussain

Graduate with 8 years of experience in user assistance, service desk, and system and infrastructure administration services in information technology. 

I have experience with platforms such as Windows, Mac OS X, Windows Server, Active Directory, and Change user services.
 

• Provisioned support for Windows 10 and Apple Mac OS X Corporate Computers.
• Fix problems related to Windows 7 and 10 and Apple Mac computers.
• Helped users resolved issues on BYOD devices like Android or iOS.
• Documented the inventory about the Assets deployed at the site location.
• Tracked Software Inventory and shared the report to the manager during every meeting.
• Spoke with Hardware and Software vendors for issues beyond troubleshooting.
• Provided Onboarding sessions to the new Joiners about IT Support
• Help build new PC’s through WDS imaging.
• Document issues and report to the IT Manager during meetings.
• Troubleshoot login, Mailbox, software and hardware related issues.
• Configured and deployed development Servers for the users.
• Single point of escalation for tier 2 issues.
• Works in tandem with Service Desk Manager to resolve outstanding client issues.
• Provide formal and continuous training to ensure high quality service response.
• Ensure monthly statistics, status reports are completed and provided to the Stakeholders.
• Identify trends and recurring case patterns, identify solutions and make recommendations.
• On Premise Mailbox Database Allocation for the users in Active Directory.
• O365 Cloud Mailbox Migration from On Premise to Cloud.
• Mail quota, delegation, and individual mail restore according to IT policies.

Graduate - Bachelor's in Commerce and Computer Science

Passout - 2013

Kakatiya University - Warangal, Telangana, India