Services provided
As a Chief Strategist in Healthcare Quality and Customer Management with
11+ years of experience, exclusively in Hospitals & Healthcare industry, successfully
handled & managed JCI / NABH Accreditations. Also, playing a Leadership role in
designing Healthcare Systems & Healthcare Digital Marketing.
Worked/exposed to healthcare industry across multiple countries (India/ United
Kingdom/ Spain/ France/ Hong Kong/ UAE) with some of the leading Hospitals (SRMC,
Global, Chettinad), and vendors in healthcare industry (W1 Clinics, Rooster Healthcare
Consultancy).
Expertise in drafting complex requirements, bringing different stakeholders onboard,
managing offshore and onsite teams comprising multiple vendors. Strongly skilled as
Healthcare Quality Consultant managing Accreditation for multiple Hospitals, and as
a Healthcare Software Product Consultant managing development of a brand-new
Healthcare System.
Experience
Month-Year | Designation/ Role | Short Responsibilities & Organization Name |
Apr 2018-Jul 2022 | Chief Strategist - Healthcare | Quality Accreditations for Hospitals. Creative thinking, and to cultivate key business relationships. Stakeholder Meetings, Requirement & Gap Analysis with Customers, agree on the Phases and Scope of Work, Grooming Quality Teams with Standards and Guidelines, Review of Quality documents, Prepare Training, Oversee Mock Drills, Internal Assessment based on the in-house tool Dhanva covering Documentation & Implementation Dashboards, Submitting application for Accreditation, Signoff from Customer.
|
Jul 2017-Mar 2018 | Healthcare Systems Consultant | Ideas to design a Product (Dhanva) and build assessment tools for hospitals (Involved in complete Life Cycle). Standards and Guidelines from NABH (based on ISQua) & JCI.
|
Jan 2014-May 2016 | Healthcare Quality Consultant | Drafting policy documents for regional healthcare customers such as GPs as per local guidelines, Training and implementing Quality Standards. Responsible for monitoring and updating policies and procedures to include regulatory changes.
|
Feb 2010-Jan 2011 | Hospital Administrator | Reporting to CEO, and Responsible for making sure the hospital operations run smoothly 24x7. Supervised employees and ensure compliance with Policies and Regulations. Including Manpower planning, Allocation and preparing duty schedule, Maximum utilization of resources, Appointment scheduling, Maintain Patient statistics.
|
Aug 2009-Dec 2009 | Asst. Manager – Quality | Helped to develop, implement, and manage the Quality Management System in the Hospital. Responsible for managing the Quality Assurance team, ensuring production and quality standards are maintained.
|
Dec 2007-Jul 2009 | Junior Administrator | Reporting to COO, and a key member of the lead team in achieving JCI Accreditation.
|
Education
Year of Graduation | Course Name | Institution |
2005-2007 | M.B.A. (Hospital & Health Systems Management) | Sri Ramachandra Medical College & Research Institute (Deemed University), Chennai - India |
2001-2004 | B.A. (Economics) | Gobi Arts & Science College, Gobichettipalayam - India |
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