Mona Elsalakawi

I am a detail-oriented Accounting and Finance graduate with over three years of experience in various financial roles, including Mortgage Administration, Credit Administration, and Customer Service. My expertise spans financial preparation, customer satisfaction, and quality control, supported by strong technical skills and a proactive approach. I am well-prepared to contribute effectively in diverse and dynamic environments.

I have developed a robust skill set across various financial roles, emphasizing customer service and operational efficiency. At Housing and Development Bank in Cairo, my roles as a Customer Service Representative and Teller involved assisting clients with banking services, resolving issues, managing transactions, and ensuring accuracy while delivering excellent service. I also worked as an SME Credit Administrator at the same bank, where I managed credit documentation, rectified report errors, and generated performance reports. Most recently, as a Mortgage Administrator at Math Financial Group in Dubai, I handled the end-to-end mortgage application process, ensuring compliance and accuracy, and managed document collection and quality assurance. These experiences have collectively honed my ability to handle customer interactions, ensure regulatory compliance, and manage financial operations effectively.

B.Sc. in Accounting and Finance
The Arab Academy for Science, Technology, and Maritime Transport, Cairo, Egypt
September 2016 - July 2020
Grade: Very Good | GPA: 3.0