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Dubai
Muhammad Mballo

Muhammad Mballo

Customer service representative
Dubai, دبي

اجتماعي


حول Muhammad Mballo:

Customer-focused person with over four years of relevant experience as a business owner, where I demonstrated the ability to effectively manage customer inquiries and complaints. Proficient in major CRM software, and Skilled in implementing effective sales and marketing strategies to drive business growth. Seeking a challenging and rewarding opportunity as a customer service representative.

تجربة

PARTNER - Mabalo Perfumes LLC / United Arab Emirates, Abu Dhabi - Sep 2019 - Jul 2023

.

  • Enhanced customer satisfaction: Collaborated to develop and implement strategies that led to a 15% increase in customer satisfaction scores over a six-month period.
  • Reduced response time: Streamlined communication processes, resulting in a 20% reduction in average response time to customer inquiries, leading to quicker problem resolution.
  • Customer retention strategy: Collaborated with marketing and sales teams to develop a proactive customer retention strategy that contributed to a 10% increase in customer retention rates over a quarter.

Quality assurance enhancements: Led the integration of a quality assurance framework, resulting in a 25% improvement in the accuracy and completeness of customer support interactions.

التعليم

IETI COLLEGE - United Arab Emirates, Dubai - Sep 2021 - Present

  • Currently pursuing a bachelor degree in business and expected to graduate in 2024.

المحترفون الذين يتنافسون مع Muhammad

محترفون من نفس قطاع النقل والخدمات اللوجستية مثل Muhammad Mballo

محترفون من قطاعات مختلفة بالقرب من Dubai, دبي

المستخدمون الآخرون الذين يطلق عليهم Muhammad

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