Muhammad Mballo

Customer-focused person with over four years of relevant experience as a business owner, where I demonstrated the ability to effectively manage customer inquiries and complaints. Proficient in major CRM software, and Skilled in implementing effective sales and marketing strategies to drive business growth. Seeking a challenging and rewarding opportunity as a customer service representative.

PARTNER - Mabalo Perfumes LLC / United Arab Emirates, Abu Dhabi - Sep 2019 - Jul 2023

.

• Enhanced customer satisfaction: Collaborated to develop and implement strategies that led to a 15% increase in customer satisfaction scores over a six-month period.
• Reduced response time: Streamlined communication processes, resulting in a 20% reduction in average response time to customer inquiries, leading to quicker problem resolution.
• Customer retention strategy: Collaborated with marketing and sales teams to develop a proactive customer retention strategy that contributed to a 10% increase in customer retention rates over a quarter.

Quality assurance enhancements: Led the integration of a quality assurance framework, resulting in a 25% improvement in the accuracy and completeness of customer support interactions.

IETI COLLEGE - United Arab Emirates, Dubai - Sep 2021 - Present

• Currently pursuing a bachelor degree in business and expected to graduate in 2024.