Muhammed Mufrah

• Diagnosed complex network issues involving hardware, software, power, and communication components.
• Analyzed and resolved intricate network faults for airport end-users, ensuring operational continuity.
• Utilized HPSM and NetkaQuartz tools to manage user complaints and deliver Implemented IT solutions and provided 1st/2nd line support via phone, remote, and direct interaction for Hamad International Airport.
• 1st/2nd level network support.
• Configured network switch ports (e.g., 9500, 9300, 3850, 3750) and monitored log files in distribution switches (7609, Nexus Switches).
• Collaborated within a 24x7 NOC environment to maintain uninterrupted network services.
• Managed IP-based Television (IPTV- Exterity), GPS-based Master Clock, and CCTV systems.
• Coordinated with ISP (OOREDOO) and CiscoTAC to resolve WAN-related issues promptly.
• Monitored logs, assessed risks, and deployed security patches to enhance network security.

Working Knowledge on ISE server

• Integrated Services Engine (ISE) server: Consolidates authentication, authorization, accounting (AAA), posture assessment, and profiling in a single appliance.
• Manages guest access comprehensively, accessible to Cisco ISE administrators, authorized sponsor administrators, or both.
• Facilitates endpoint discovery, profiling, policy-driven allocation, and network device monitoring.

9 years at Hamad international Airport

Bachelor of computer application