Muhammed Suhail

I am an IT Support & Network Engineer managed to work with various clients as supporting, monitoring and troubleshooting their networks. A Bachelor of Computer Application graduate and who truly believe the technical skills in Routing & Switching, TCP/IP Protocols, DNS, DHCP, Windows Server, VPN, VLAN, Firewall, IT Support, IP phone registration, Office 365 and knowledge in CCTV installation.

• Responding in a timely manner to service issues and requests.
• Document problems and solutions in logs and reports.
• Escalate complex issues to senior IT staff or external vendors.
• Provide technical assistance and support for issues related to computer systems, hardware, software, and peripherals.
• Monitor the health and performance of all servers and PC’s.
• Taking backup of the Outlook mail.
• Deployed new PCs, laptops for users with OS installation and configuration of required software's.
• Assisted in the design, implementation and management of LANs, WANs and Wi-Fi networks.
• Managed user accounts, permissions and access rights in Active Directory.
• Follow IT policies and procedures, and ensure compliance with security standards
• Provide training and support to users on new technologies and best practices.

Bachelor of Computer Applications (BCA) in Pondicherry university.

CCNA and MCSA course completed.