Mukundan Govindarajan

I am highly  motivated and progress- focused operations supervisor with a long- standing  background  in  this  industry.  With  a  track  record  of  initiative  and  dependability,  I  have devised  strategic initiatives which I believe will prove valuable to the company.  

Throughout the course of my career, I have perfected my documentation management and  data  analysis  abilities.  I  am  a  capable  and  consistent  problem-solver  skilled  at  prioritizing and managing projects  with high proficiency.  My skills and  proficiency are an ideal match to this position requirements and will bring immediate value to EY goals.  

In my previous role, I have contributed team building, customer service, and mail handling  towards team efforts and business improvements. I am progressive minded and in tune with  new developments in my field. I have proven to be effective and collaborative with strong collaboration talents. I enjoy collective brainstorming sessions which all me to coordinate activities to achieve a common goal.

EXECUTIVE SUMMARY ❖ Achievement driven and Forward-focused professional with over 15 years of rich experience in Mobility, Hospitality (Guest Relation) and General Operations (Administration) while assuring excellent quality in achieving organizational standards ❖ Strong team player with positive mindset; sustain forward growth momentum while motivating individuals within the team/colleagues for ensuring business / process excellence. ❖ Customer-focused Operations Team Lead, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding services. ❖ Qualified Team Lead with extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled Team Lead with outstanding team leadership abilities to meet targets consistently. ❖ Motivated Team Lead with 14+ years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget. ❖ Assist with the development of annual budgets, operational standards, and business dynamics ❖ Drive process efficiencies by implementing newer technology for effective business outcomes ❖ Engage high-level negotiations, build beneficial partnerships with stakeholders via regular, productive communication to generate result-oriented outcomes ❖ Handling internal & external events (leadership meet, client visit, leadership offsite, training arrangements,  lunch arrangements, dinner arrangements, townhall & hi-tea). ❖ Co-ordinate guests and streamline communication between business and vendors ❖ Track, monitor and co-ordinate for all inbound and outbound travelers by providing end to end support to ensure effortless rotations ❖ Demonstrated capability to manage "change" with passion, practiced ease and proven track record in leading projects amidst ambiguity, competing priorities, and challenging deadlines ❖ Established visa initiation tool discussion with business leaders across America and EMEIA regions  for streamlining the overall visa process ❖ Built strong working relationships with key cross functional stakeholders / senior leadership that will continually dive deep to understand and coordinate on the Onboarding needs, using data and insights into the business to build or adapt change management or technology that will support employees ❖ Assist finance team for timely submission of vendor payment advices and ensure payments are released within TAT. ❖ Actively contribute on all BCP (Business Continuity Plan) activities; demonstrated agility during crisis times; delivered valuable suggestions on improvement for delivery methods

CORE QUALIFICATIONS

• MS Office Suite,

• Alteryx

• Power BI

• Executive calendar management

• Helpdesk database maintenance

• Executive assistance

• Administrative skills

• Payment processing

• Hospitality services

• HR knowledge

• Budgeting and cost control strategies

• Staff supervision

• Continuous improvements

• Performance reporting

• Process improvement