Musab ismail

Motivated call center agent and Help Desk IT support
with a demonstrated history of working in the
information technology, with versatile skills including
communication skills, team work, report and
document preparation, Organized and adaptable with
experience working in various office environments. 
 

Call center Representative - Canar Telecommunication
Company Ltd.
Jun 2021 – Jan 2022 

• Handled customer inquiries and complaints 
• Provided information about the products and services
• Troubleshot and resolved product issues and concerns
• Documented and updated customer records based on interactions
• Developed and maintained a knowledge base of the evolving products and services Monitoring and

Help Desk IT Support - General Directorate of
Communications and Information Technology
Jan 2020 – Jun 2021 
 

• maintaining computer systems and network. 
• Installing & configuring computer software, hardware,systems, networks, printers, ATMs, and
  scanners .
• Responding in a timely manner to service issues and requests .
• Troubleshooting internet connectivity issues and setup a network.
• Using help desk ticket system to document and accurately keep track of all user Issues.
• Providing training technical support to users on related technology
  
   

Bachelor of Information Security and Management -
Sudan International University
sept 2015 - Des 2019
Khartoum – Sudan