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mutawakkil abdalla

mutawakkil abdalla

Dubai, دبي

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About mutawakkil abdalla:

A highly experienced and competent IT support technician with four years’ experience in a variety of office based environments, A level head and rational approach to problem-solving leads to reliability and fast solutions to IT technical issues, An excellent communicator with the ability to explain procedures in a practical and user-friendly way means that many IT problems can be solved via the telephone, Comfortable working as part of a team or independently with a focus on delivering quality IT support on a continuous basis.

Experience

DAL GROUP/SAYGA        2019-2021

     ICT ENGINEERING/E-WASTE

  • Installed software, modified and repaired hardware and resolved technical issues. 
  • Provided base level IT support to non-technical personnel within the business 
  • Responding in a timely manner to service issues and requests 
  • Providing technical support across the company in Person or over the phone Setting up accounts for new users
  •  Repairing and replacing equipment as necessary Testing new technology 
  • Recycle e-waste and disposal damage e-device. 
  • Maintenance of broken computers (laptops or desktop) and printers.

 

 

Ministry of national Defence-sudan       2017-2018  

TECHNICAL SUPPORT

  • Active Directory windows server 2008. 
  • Provided base level IT support to non-technical personnel within the business.
  • Activated accounts for clients interested in new services Researched, troubleshot and resolved complex problems independently
  • Appropriately documented all transactions and pertinent interactions. 
  • Reviewed technical documentation and procedures.
  • Built and provided basic end-user troubleshooting and desktop support on Windows: Linux and Mac systems.
  •  Installed software: modified and repaired hardware and resolved technical issues.
  •  Maintained and updated customer service database. Provided on-call support for critical issues.
  • Identified and solved technical issues with a variety of diagnostic tools. 
  • Remained up-to-date on the latest technologies and solutions applicable to company products. 

 

Education

Academic of Engineering and Medical Sciences              2017                  

B.S. in Computer Engineering 

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