mutawakkil abdalla

A highly experienced and competent IT support technician with four years’ experience in a variety of office based environments, A level head and rational approach to problem-solving leads to reliability and fast solutions to IT technical issues, An excellent communicator with the ability to explain procedures in a practical and user-friendly way means that many IT problems can be solved via the telephone, Comfortable working as part of a team or independently with a focus on delivering quality IT support on a continuous basis.

DAL GROUP/SAYGA        2019-2021

     ICT ENGINEERING/E-WASTE

• Installed software, modified and repaired hardware and resolved technical issues. 
• Provided base level IT support to non-technical personnel within the business 
• Responding in a timely manner to service issues and requests 
• Providing technical support across the company in Person or over the phone Setting up accounts for new users
•  Repairing and replacing equipment as necessary Testing new technology 
• Recycle e-waste and disposal damage e-device. 
• Maintenance of broken computers (laptops or desktop) and printers.

Ministry of national Defence-sudan       2017-2018  

TECHNICAL SUPPORT

• Active Directory windows server 2008. 
• Provided base level IT support to non-technical personnel within the business.
• Activated accounts for clients interested in new services Researched, troubleshot and resolved complex problems independently
• Appropriately documented all transactions and pertinent interactions. 
• Reviewed technical documentation and procedures.
• Built and provided basic end-user troubleshooting and desktop support on Windows: Linux and Mac systems.
•  Installed software: modified and repaired hardware and resolved technical issues.
•  Maintained and updated customer service database. Provided on-call support for critical issues.
• Identified and solved technical issues with a variety of diagnostic tools. 
• Remained up-to-date on the latest technologies and solutions applicable to company products. 

Academic of Engineering and Medical Sciences              2017                  

B.S. in Computer Engineering