About mutawakkil abdalla:
A highly experienced and competent IT support technician with four years’ experience in a variety of office based environments, A level head and rational approach to problem-solving leads to reliability and fast solutions to IT technical issues, An excellent communicator with the ability to explain procedures in a practical and user-friendly way means that many IT problems can be solved via the telephone, Comfortable working as part of a team or independently with a focus on delivering quality IT support on a continuous basis.
Experience
DAL GROUP/SAYGA 2019-2021
ICT ENGINEERING/E-WASTE
- Installed software, modified and repaired hardware and resolved technical issues.
- Provided base level IT support to non-technical personnel within the business
- Responding in a timely manner to service issues and requests
- Providing technical support across the company in Person or over the phone Setting up accounts for new users
- Repairing and replacing equipment as necessary Testing new technology
- Recycle e-waste and disposal damage e-device.
- Maintenance of broken computers (laptops or desktop) and printers.
Ministry of national Defence-sudan 2017-2018
TECHNICAL SUPPORT
- Active Directory windows server 2008.
- Provided base level IT support to non-technical personnel within the business.
- Activated accounts for clients interested in new services Researched, troubleshot and resolved complex problems independently
- Appropriately documented all transactions and pertinent interactions.
- Reviewed technical documentation and procedures.
- Built and provided basic end-user troubleshooting and desktop support on Windows: Linux and Mac systems.
- Installed software: modified and repaired hardware and resolved technical issues.
- Maintained and updated customer service database. Provided on-call support for critical issues.
- Identified and solved technical issues with a variety of diagnostic tools.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
Education
Academic of Engineering and Medical Sciences 2017
B.S. in Computer Engineering
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