Nana Akwasi

I am excited about the opportunity
to become part of a prestigious
brand that prioritizes innovation
and excellence. My enthusiasm for
the hospitality industry is matched
by my dedication to ensuring
guest satisfaction. With proficient
skills in Front Office operations,
Sales, Marketing, and Event
coordination, I am committed to
leveraging my management
expertise to contribute positively
to the team. I am always in pursuit
of professional development and
am eager to further refine my skills
and knowledge to excel in my role.

ACCRA MARRIOTT
HOTEL
Accra
Oct 2022 - Sep 2023
Front Desk Agent
• Delivered exceptional guest service by proactively offering
comprehensive services throughout guests' stays, ensuring
memorable and unique experiences.
• Collaborated effectively with cross-functional teams, utilizing
Microsoft Office, Opera PMS, and GXP to address and resolve
guest issues, boosting overall satisfaction.
• Entrusted as shift leader in the absence of the front office
supervisor, demonstrating leadership and the ability to manage
front office operations.
• Contributed to the hotel's significant improvement in
TripAdvisor rankings, ascending from 7th to 3rd out of hotels
in Ghana YTD.
• Actively managed and utilized guest feedback to enhance the
hotel's Guest Satisfaction Score, particularly in the 'intent to
recommend' category, aligning with business goals.
• Performed additional duties as required by management,
showcasing flexibility and a strong commitment to team Success.

KWAME NKRUMAH
UNIVERSITY OF
SCIENCE AND
TECHNOLOGY
Kumasi
2021
Bachelor's. Hospitality and Tourism Management
• Specialized in Front Office Management.
• Expertise in Sales and Marketing.
• Proficient in Tourism Management.
• Skilled in Reservations and Events Management.
• Knowledgeable in Housekeeping Management.