Nasli Akbar

TUV Certified ISO/IEC 27001:2022 Lead Auditor (Certification Number 080923- TC26355). Result-oriented professional, with more than 10 years of industry experience in GCC Looking for better position in IS Auditing, Data Analytics, customer service, business development and Administration.

Customer service Representative (Back-Office Support) Hamad Medical Corporation – Nesma ‘Ak customer service (Under Malomatia-QGCC & BPO+) January 2019 – Present. • Planning, organizing and maintaining confidential HMC medical records, files & related documents in the customer support division. Assisted in data analysis for the team. • Handles and processes potentially contaminated complaint samples using appropriate PPE Independently scopes, retrieves, reviews, trends, analyses and reports accordingly. • Knowledge of ERP which includes Cerner, RL-6 (Software for Safer Health Care), Patient Portal Management system (Assisting My health technical issues) and CRM application (to document feedback), problem-solving, investigating and analyzing investigative work; tracking down information, asking the right questions, knowing where to look and collating everything found to gain insights that can be used to make decisions. • Assist the management team to set up KPI and BI dashboards within the System. Supports management monitoring progress on customer service improvements based on outstanding issues and ensuring quality & timeliness of the deliverables. Proven success in meeting deadlines & turnaround time (TAT) without compromising quality and adhering to Service Level Agreements (SLA). • Conducting training for new joiners on ERP system supports management on SOP development to ensure a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes. Senior Admin. One-way Qatar- Doha, Qatar. February 2017 – Dec 2018. • Assume management responsibility for assigned services and activities of the administrative division within an assigned department including purchasing, budgeting, accounting, personnel, information technology, and administrative support programs and services. • Plan, direct, coordinate, and review the work plan for assigned staff; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems. Assist work force management. • Ensure department compliance with existing personnel laws and regulations; implement new laws and policies as they become effective. Admin and accounts assistant Beirut roasters & Trading LLC, Abu Dhabi, UAE. November 2009 – June 2016 • Working with spreadsheets, sales and purchase ledgers and journals. Recording and processing all financial and accounting practices, including profit and loss reports. • Working closely with accounting or financial professionals to manage clients’ records, communicating with clients to better understand financial needs and report that information to the accountant. • Scheduling client appointments and managing important department deadlines. Preparing Invoices, Stock checking & maintaining records of all products and supplies and Submits orders for replenishment of inventory.

• Bachelor of Science (B.Sc. Botany). St. Mary’s College. Calicut University. 

• PG Diploma in Computer Application. Calicut University. 

• PG Diploma in Computerized Financial Accounting. Accounts Service Society. 

• PG Diploma in Travel & Tourism Management Institute of Peoples Education. Under Ministry of Human Resource Development Department of Elementary Education and Literacy. Government OF India. 

• Data Analysis in Microsoft Excel. Raws & Columns.

• TUV Certified ISO/IEC 27001:2022 Lead Auditor (Certification Number 080923- TC26355) 

• ISO/IEC 27001-2022 Lead auditor with 20 CP 

• CISA Training. 

 Practical Aspects of Information System Audit. • Identity and Access Management (IAM). 

• Data Loss Prevention (DLP Boot camp). • Microsoft Azure.