Olga Ulyanova

Sales Manager Corporate Le Meridien &

The Westin Mina Seyahi Complex

November 2007- March 2011

Dubai, UAE

·       Managing the key accounts/key prospects for Le Meridien & Westin Mina Seyahi Complex to ensure the maximum yield in line with budgetary objectives .

·       Ensuring the  required standards of Opera & Lanyon are maintained and that the system is utilized to its full capacity.

·       Maintain up-to-date activity and rate information for each account action any group &  Events enquiries and ensure the accurate hand-over and follow up to Events Teams.

·       Communicating client requirements in a timely and accurate manner to all internal departments, ensuring delivery of superior guest service.

·       Re-negotiation of SET agreements within budgetary guidelines of all corporate accounts within agreed time frames.

·       Ensuring the accurate follow up and communication both internally to reservations, accounting departments and confirmation to client.

·       Handling the compilation and execution of quarterly sales action plans as agreed with Assistant Director of Sales.

·       Completing all SP, GP, SAM RFP bids and ensuring all deadlines are met.

·       Proactively respond to any Group/banqueting requests, checking space/rates in Opera and communicating to Events Managers for further follow up.

In house group coordinator + receptionist

Kempinski Hotel Ajman

January 2005 to November 2007

Ajman, UAE

·       Offering customer services, checking in and out customers

·       Handling customers’ complaints,

·       Actioning customers’ request, promoting sales within hotel,

·       Coordinating groups staying in the hotel etc.

Receptionist

Renaissance Saint-Petersburg Baltic hotel, Marriot International

November 2003 to January 2005

Saint Petersburg, Russia

·       Guest check in and registration

·       Cross sell other Hotel products

·       Clarification of inquiries as well as problems solving.

·       Preparing the relative reports and ensure its adherence and right communication to the Hotel management.

Guest Relation Assistant ,

Grand Hotel Europe Saint –Petersburg, Kempinski Hotel & Resorts

September 2002 to November 2003

Sint-Petersburg, Russia

Core strengths

·       Highly customer focused and able to maintain high level of customer relation

·       Accuracy in processing all transactions in the company systems

·       Computer literate and well versed in MS office applications

·       Ability to learn and grow

·       Powerful selling and negotiation skills.

·       Good communication skills.

·       Flexible with different environments and a real team player.

·       Ability to work under pressure.

2001 – 2004 Dobrolubov’s State Linguistic University

Diploma in English

Qualified as a teacher of English , interpreter

1989 – 1999 State school 43 – Linguistic College ( Spanish )