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Dependable, flexible and energetic Customer-Centric Manager with 12 years’ experience managing diverse teams within challenging environments. Proven ability to lead others within a challenging sales development environment. A strong track record working within organizations across the Middle East and Asia focused on improving the customer journey and experience.
An empathetic manager with extensive experience in coaching and mentoring multicultural employees from all levels and backgrounds. Strong skills in designing, conducting, and implementing training workshops/programmes. Excellent communication skills and a wealth of experience in liaising and collaborating with stakeholders across organizations.
I graduated with a Bachelors degree in Business Administration from Silliman University in the Philippines. I took an MBA at Ateneo Graduate School of Business in 2006. In 2014, I undertook a Level 3 IVQ Advance Diploma in Teaching, Training and Assessing Learning from the City & Guilds UK. Currently, I am completing a CIPD qualification which is the Level 5 Intermediate Diploma in Learning and Development.
Promoted to the Trainer position on a part-time/secondment/project basis, due to exceptional performance and reported to the Manager – Crew Performance, working within a team of Cabin Performance & Development Managers with responsibility for 21 employees, collectively responsible for the entire performance and development of the cabin crew workforce in alignment with Emirates’ corporate standards of service and excellence.
Seconded to the Image and Uniform Training Department, where responsibilities included conducting high-impact, competency-based training programs for Emirates cabin crew and airport ground staff in accordance with the company's image and uniform standards.