About Paulette Ngatia:
Personable and customer-oriented barista with over 3 years experience making coffee beverages at cafes. Passionate about fair trade coffee and exotic blends. Skilled at latte art, multiple espresso machines, and customer service.
Experience
August 2021 - uptodate , Cafe Two point Oh, Dubai ,Umm Suqeim 2 Senior Barista
Responsibilities:
➢ Prepare specialty coffee and tea drinks .
➢ Knowledge of sourcing, roasting, extraction, milk temperatures, and differentbrewing
methods.
➢ Answering the phone while greeting visitors in a busy time of the cafe.
➢ Keeping track of inventory and placing new orders.
➢ Grinding coffee beans.
➢ Daily coffee calibration
➢ Adding artistic designs to the top of a latte.
➢ Preparing to open the store.
➢ How to create a drink for a customer based on his or her individual preference.
➢ Explaining to guests and waitresses on characteristics of different types of coffee.
➢ Giving suggestion and reference to the customers regarding the type of coffee
beans we have and coffee we serve.
➢ Creating stock displays.
➢ How to add foam and texture to milk.
➢ Training others to carry out a task or role.
➢ Requesting feedback from the guests.
➢ Understanding product knowledge regarding the cafe menu and standard operation.
April ( 2019) - July (2021 ) : Barista / Waitress Mara Restaurant and Lounge, Dubai, Jumeirah
September( 2018) - April ( 2019) : Barista / Cashier
Pantry and Provisions , On the Go coffee shop, Nairobi, Kenya.
July (2016 )- August (2018) : Waitress Gelian Hotel Machakos - Kenya
Education
June (2018) – July (2018) : Barmisco Hospitality and commercial training Institute. The City and Guilds of London Institute. Successfully in model one .Level two Barista Skills.
Jan (2015) – March (2015): Prime Stuff Limited , Acquired certificate in Food and Beverage Service. Courses covered are:
➢ Product knowledge.
➢ Food and Beverage service theory and practical.
➢ Customer Service.
➢ Ethics and integrity
Professionals in the same Tourism / Travel / Hospitality sector as Paulette Ngatia
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