PETRONELLAR MABIKA

I am a results-driven professional specializing in Customer Relationship Management (CRM) and passionate about delivering exceptional client experiences across fitness, wellness, and padel environments. I take pride in ensuring smooth daily operations, building meaningful client relationships, and creating welcoming spaces that inspire loyalty and retention.

With a strong background in client relationship management, upselling, and cross-team coordination, I thrive on helping clients reach their goals while driving business growth through service excellence and strategic communication. My approach is customer-centric, personalized, and results-oriented, always focused on enhancing satisfaction and maximizing value for both clients and the business.

As a certified Personal Trainer, I channel my passion for fitness into developing children’s programs that promote confidence, discipline, and overall well-being. I love creating dynamic, supportive environments that empower individuals to grow, move, and live healthier lives.

I am motivated, adaptable, and committed to continuous improvement — both personally and professionally. Let’s connect and explore how we can elevate wellness, service, and client experience together.

Client Service & Front Desk
-Greet and assist clients with a friendly, professional approach.
-Provide accurate information on classes, memberships, and padel bookings.
-Handle inquiries via phone, email, and in person efficiently.
-Build lasting client relationships to enhance satisfaction and loyalty.

Booking & Scheduling
-Manage bookings for personal training, group classes, physiotherapy, and padel courts.
-Coordinate with freelance trainers and instructors for smooth service delivery.
-Update schedules, handle cancellations, and ensure system accuracy.

Sales & Payments
-Process payments and memberships accurately via POS.
-Promote services across fitness, padel, café, and pro shop.
-Exceed sales goals through effective upselling and package promotion.

Group classes and fitness instructing 
-Lead weekly kids’ fitness classes (ages 3–14).
-Cover group classes like Booty Blast (Advanced).
-Support planning and execution of kids’ camps and seasonal programs.

Administration
-Maintain accurate client records and feedback reports.
-Prepare booking, payment, and operations reports.
-Ensure all waivers and consent forms are completed.
-Support the Fitness & Operations Manager with administrative tasks ( fitness programs, classes schedules , promotions ) 

Coordination & Communication
-Liaise with instructors and management for seamless operations.
-Communicate schedule changes and facility updates promptly.
-Maintain and update partner schedule on Privilee and ClassPass.

Marketing & Promotions
-Promote fitness classes, padel tournaments, and seasonal events.
-Drive engagement and retention through personalized promotions.

Facility & Operations
-Ensure reception, studios, and padel courts are clean and organized.
-Monitor equipment condition and report maintenance issues.

Hons In Economics 
Active IQ - Bodyhack Active IQ - BodyhackActive IQ Level 3 Diploma in Gym Instructing and Personal Training, Sport and Fitness Administration/Managements