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Manage measure and improve Customer Services & delivery performance.
Plan Customer Service activities based on usage of monthly Sales, demand planning.
Oversee the delayed orders and notify the same to Sales Team & Customers in advance.
Ensure timely execution of orders (sales) as per committed delivery dates to Customers.
Looking after SAP Vendor Management system for approved vendors to Enhance customer service
Enquire quotes to support various RFQ and Sales projects within the organization.
Interfacing with principles & suppliers for business growth and range expansion.
Coordinate and follow-up with e freight forwarder to ensure timely movement of goods.
Looking after SAP Vendor Management system for approved vendors to Enhance Forecast and Procurement
Obtain quotes and approvals to handle various Logistics RFQ and Procurement projects within the organization.
Set performance metrics and evaluation criteria to monitor and evaluate the performance of agents.
Collate with senior management, to solve problems and implement management objectives.
Identify developmental needs of others & motivate, mentor, them to improve their knowledge and skills.
Manage and assist Hr to Conductt Interviews and Forecast Leave plan for team avoiding short fallof staff.
Managed implementation of KPIs for shipping to measure 3 & 4PL delivery activities improving lead time by 95%
Implement Quick track and trace for shipments and send pre-alerts and arrival notice to Customers via email.
Key player in implementing Sap to monitor and raise NCR for Returned and Damaged deliveries from Customers.