Phuong Thao Nguyen

Highly motivated and results-driven hospitality management with over six years of experience in developing and executing successful operations, especially with Japanese hospitality background. I possess a comprehensive understanding of various aspects in high end hospitality field. My expertise lies in managing day-to-day operation activities to optimize staffing levels, increase customer’s satisfaction and revenue growth. With a high desire to slowly leverage my career to F&B marketing, I am passionate about helping companies achieve their goals and propel their businesses to new heights.

Assistant Food & Beverage Director

Six Senses Ninh Van Bay - IHG Hotels Group

- Support the Food & Beverage Director in overseeing all aspects of dining operations, including restaurant, room service, ensuring exceptional guest experiences and adherence to brand standards. - Assist in the development and implementation of strategic plans and initiatives to drive revenue growth, increase profitability, and enhance customer satisfaction. - Collaborate with department heads to plan and execute menus, special events, and promotions, tailoring offerings to meet the needs and preferences of guests while maximizing profitability. - Support restaurant managers, chefs, and service staffs, and performance feedback to foster a high-performing team environment. - Act as a liaison between the Food & Beverage department and other hotel departments, facilitating communication and coordination to ensure seamless operations. - Assist in developing and implementing standard operating procedures, policies, and training programs to uphold service excellence and brand consistency.

Hoa Sen University

Catering & Restaurant Management

Bachelor Degree