Pooja Khanna

Dynamic and multi-skilled, qualified & Certified Trainer, Currently spearheading as Training Manager with Orient International LLC, Ajman. Possessing valuable insights, keen analysis and team approach to implement best practices, adept at working in high pressure environments with strict deadlines and multiple deliverables.

• Demonstrated capabilities in handling the entire domain of Manpower Recruitment, Training & Development Planning, Quality & ISO- Standardization, Budgeting, HACCP’s Hygiene & Sanitation issues and Food Safety & OHS - HACCP Awareness, Quality food stuffs. 
• Rich corporate experience in preparing & implementing SOP’s coupled with sound Conflict Management skills. 
• Knowledge and understanding of all related company documentation and especially with the relevant Operational Standards Manual for her field of responsibility.
• Proficient in Risk analysis, contingency planning and disaster management. 
• Motivated and goal driven with  strong work ethics, continuously striving for improvement coupled with excellent administrative aptitude with an eye for detail and the commitment to offer quality work
• Perfect Team Manager having ability to lead cross-functional project teams and integrate their efforts to maximize operational efficiency, proficient in striking perfect coordination with all involved agencies ensuring bottleneck-free work execution. 
• Thorough professional, with high calibre, work orientation and ability to handle multiple functions, armed with strong analytical and problem solving skills. Superior communication and interpersonal abilities, multilingual with proficiency in English, Hindi, Urdu Punjabi & French.

Track record of efficiently handled issues in hospitality business as a Certified Hospitality training professional. 

• Kept abreast of the latest, updated Programmes & Modules as and when required.
• Accurately mapped training needs, independently developed an effective Orientation/induction programmes. Evaluated training and development programmes. 
• Established credibility in spearheading the entire project management initiatives end to end right from conceptualization, strategic & project planning within the set parameters and operational analysis. 
• Known for assisting the Quality Manager with a variety of measures and management systems, including ISO, total quality management (TQM), LQA as well as the continuous improvement process.
• Developed & streamlined systems with ability to enhance operational effectiveness and meet the operational goals.
• Provided leadership, mentorship, applicable training and overall guidance for 12 instructors resulting in a consistent yearly increase in the overall graduation rate for the academy.
• Maintained risk assessments and enforced safety standards which led to zero work related accidents.
• Expertly managed development of reports that included counseling, quarterly evaluations, supply, logistics and personnel.
• Implemented 3 new course management plans to effectively update and control the quality of instructions being taught to students attending the course and effectively trained 42 instructors on these plans.
• Supervised security for over $1million of classroom and office equipment with zero losses.
• Participated on numerous hiring boards resulting in the addition of 10 exceptionally qualified personnel to the team over a one and half year period.
• Received excellent ratings on evaluations for management and counseling skills over the last 3 years.
• Created a training and development program in a start-up retail entertainment environment.
• Utilized a consulting model (needs assessment, design/develop solution, implement, and evaluate) to provide a project lead for companywide initiatives.
• Consulted with management concerning individual and team development needs. Managed a $200,000 annual training budget.
• Designed and delivered new employee culture training initiative for 300 employees that successful integrated the company's vision and mission to instill a creative and dynamic culture
• Facilitated training initiatives for executives, managers, and employees in quality service, coaching, and performance management which resulted in an increase in monthly sales goals
• Established recognition programs for individual and team improvements that supported company mission.
• Successfully achieved the yearly BSC scores for the year from 12 hours per TM to 16.87 per team member.  
• Achieved accomplishment for train the trainer certification leading to the number of 35 departmental trainers.
• Significantly accomplished cross training programs for the year 2013- 2014 with 15 TM’s.   
• Certified Development plan completion/promotions after successfully compiling with required documentation. 
• Efficiently implemented the Industrial Training Program at the Resort with the help of Local Colleges & International College Internship Programme with Ministry Of Maldives. 
• Successfully handled Departmental training, from 8 to 35 trainings, started with 8 trainees.
• Achieved 90 % in internal HRD audit BSC (Training hours) for team members from 12 per TM raised to 16.75 hours per team member 
• Developed Cross Training & Personality Development Programmes.
• Launched the Product Development Concept Programme. 
• Launched Asian Awareness Programme and had 90 % of Completion.
• Introduced the S.T.E.P Training Programme at the Resort. 
• Launched the Industrial Training Programme at the Resort.  
• Launched & Reframed the Orientation Programme 
• Introduced Management Development Programme & Team Member Development Programme. 
• Launched the quarterly Newsletter in the Resort. 
• Facilitation of the Course & Placement Programme for the Trainees in the industry. 
• Liaison with the employers from placements procedure till the last hiring & employment formalities. 
• Received appreciation for achieving 100% JOB PLACEMENTS.
• Merit of Receiving – Appreciation for Job Placements 
• Letter of Appreciation & Commended by ICCA Dubai for hard work & providing Quality Education/ Training, 2009.
• Acknowledged by the management for placements of student’s for every batch 100 % satisfaction.
• External trainer for Iranian Azad University , Ras Al Kamiah, UAE FOR F& B ( Kitchens& Service ) 
• Launched OJT programme for students with leading hotel chains in NCR. 
• University Examiner Guru Gobind SINGH Indraprastha University. 
• University Paper Setter & Paper Checker FOR BCIHM – GGSIU India 
• Practical Cooking Trainer for the Course Programme 
• Practical onsite cooking of French / continental cuisine which includes cutting of Vegetables , stocks preparation , salads & appetizers , farinaceous dishes , Main course and  Plate presentation . 
• Plate presentation & Menu Design, Vegetable Carvings. 
• Received a Letter of Appreciation & Commended by JIMS, New Delhi. Received 90% Students Feedback for the year. 
• Essayed a stellar role in imparting high standards of Quality education & imparting training to Trainees (2005-2006).
• Letter of Appreciation & Commended by JIMS New DELHI for hard work & providing Quality Education, 2006.
• Placements Manager for the Course Programme 2005-2006.  
• Guided/tutored learners through the learning process (action planning, reviews, progression)
• Employed appropriate teaching and learning strategies to communicate subject matter to students
• Evaluated student performance fairly and consistently
• Developed resources for learning in the area of Hospitality & Catering 
• Designed & implemented appropriate training policies & procedures
• Co-ordination with the University –GGSIU 
• Ensure the highest levels of hygiene and food handling practices to deliver optimal quality of product to guests. 
• Clearly define goals and expectations for Heart of House hourly team members using performance review tools and hold your people accountable for successful performance. 
• Support staff development and advancement along well-defined career paths. 
• Manage a diverse team ensuring a balanced and proactive approach to increasing individual potential across the team. 
• Serve as a Culinary Learning Coach developing, implementing, and executing learning & development programs for all Heart of House employees in order to drive continuous improvement and employee retention. 

• Welcom Group Graduate School of Hotel Administration, Manipal, Karnataka  BHM Course 11(1996 – 1999) 
• Symbiosis Institute of Management Studies, Pune Masters Business Administration  HRM & SALES &MARKETING (2001- 2004)
• AnnaMalai University, Pondicherry, India. MSc Hospitality & Catering (2005 - 2008)
• City & Guilds, London, UK – Diploma In  Training skills, IVQ 1102 (2011-2012) 
• High field UK.  HABC Level 3 Award in Supervising Food Safety in Catering (QCF) HACCP Certified & Trained, High field, UK.
• Level 3 Food Safety Awareness Training, High field, UK 
• Level 2 Food Safety Awareness Training, High field, UK. 
• Leadership Training Skill Certificate from First Smile Foundation, India.