Prabhul Prabhakaran

IT Network Administrator with 5 years of experience

Worked as Network Executive, Whitelake Technology Solutions Private Ltd, India –(2018 – 2021)

Roles and Responsibilities:
Proficient in handling escalated emails and providing L1 & L2 Support to end- users.
Microsoft Outlook, Outlook Express configuration, Windows backup, Windows troubleshooting.
Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 11, Windows 10, and Windows 8.1.
Creation and management of Domain and user accounts as well as assign access rights and permission to use the internet facility.
Provided the Remote support & Net meeting support using following software: Team Viewer, Logme In Rescue, Any desk, Remote Desktop.
Installation of Antivirus, Patches & Updates from Backend side & front end both.
Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 11, Windows 10, Windows 8.1 and Ubuntu.

Worked as Network Executive, Sterlosoft Solutions Private Ltd, India –(2016—2017)

Roles and Responsibilities:

Assisted company personnel with desktop operation both hardware and software related issues. 

Supervised and performed the installation of new IT network equipment, system software and Desktop computers. 

Planned routine repairs and system upgrades. 

Provided employee training and instruction (presentations) regarding basic support and quality standards. 

Updated management on a regular basis through reports, email, and presentations. 

Performed regular maintenance of company peripheral network devices – printers and scanners. 

Administered the creating and support of IT accounts and computer systems.

Graduated as Bachelor of Engineering -Computer Science and Engineering from Anna University