purnima gangraj

Patient Care Coordinator with 5+ years of experience managing patient care, coordinating services, and ensuring high-quality delivery. Proficient in scheduling, insurance verification, and record maintenance. Committed to patient satisfaction and a supportive environment. Skilled multitasker with strong communication and organizational skills.

• Serve as the primary point of contact for patients, coordinating appointments, follow-ups, and communication with healthcare providers.
• Verify patient insurance information and liaise with insurance companies for pre-authorizations.
• Maintain accurate and up-to-date patient records and manage data entry for billing purposes.
• Ensure timely communication between doctors, nurses, and other healthcare professionals regarding patient care plans.
• Assist patients and their families with questions about treatments, services, and insurance processes.
• Achieve a 15% improvement in patient satisfaction scores by streamlining appointment scheduling and reducing waiting times.
• Core focus on process delivery and operations, strategic execution, and operational effectiveness.

Served as the primary point of contact for patients, coordinating appointments, verifying insurance, and maintaining records. Improved patient satisfaction by 15% through efficient scheduling. Led strategic initiatives in healthcare operations, managed teams, set performance goals, and ensured smooth clinical transitions for providers and documentation specialists.

• Six sigma (Lean) Trained
• Handling appeals and denials
• Patient scheduling and coordination
• Insurance verification and authorization
• Medical records management
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Strong understanding of Evaluation and Management (E/M) coding principles.
• Proficiency in Healthcare Software and Systems
• Empathetic Patient Support and Education
• Knowledge of Healthcare Regulations and Compliance
• Six sigma (Lean) Trained
• Handling appeals and denials
• Patient scheduling and coordination
• Insurance verification and authorization
• Medical records management
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Strong understanding of Evaluation and Management (E/M) coding principles.
• Proficiency in Healthcare Software and Systems
• Empathetic Patient Support and Education
• Knowledge of Healthcare Regulations and Compliance