Rahul Kumar

I am an IT Support professional with 3+ years of experience in service desk operations, troubleshooting hardware and software issues, Microsoft 365, Active Directory, networking, and end-user support. I am customer-focused, process-driven, and experienced in working with ITSM tools and SLA-based environments.

IT Support professional with 11+ years of experience in service desk, hardware and software troubleshooting, Microsoft 365, Active Directory, networking basics, ITSM tools, and asset management. Strong in customer support and SLA-based operations.

I hold a Master’s degree in Information Technology (M.Sc. IT) , along with a Bachelor’s degree in Humanities and Social Sciences  and a Diploma in Electronics and Communication Engineering . I am also certified as a Microsoft Azure Administrator Associate (AZ-104) and an Oracle Cloud Infrastructure Foundations Associate (1Z0-1085-25). This combined academic and certification background has provided me with a strong foundation in IT systems, cloud technologies, networking, and technical support.