Ranjit Jesuraj

Strategic Business Process & Digital Transformation Leader (CIO/CDO) with 26+ years of experience transforming underperforming organizations into scalable, high-performing enterprises across construction, facility management, trading, retail, e-commerce, and design consultancy. Proven success in restructuring 80% of business operations, driving governance, and embedding digital systems that improved efficiency, eliminated fraud, and fueled growth. Adept at aligning people, processes, and technology with strategic goals to maximize value creation.

Management Consultant (Advisor to Board & Ownership)

Orient Group of Companies, Dubai, UAE | Apr 2020 – Mar 2025

·        Acted as strategic advisor to ownership, board, auditors, and executive leadership on governance, restructuring, and business process design.

·        Oversaw compliance frameworks and financial discipline across all 4 business verticals (construction, facility management, trading, retail & e-commerce).

·        Supported board level decision making through trend analysis, KPI-driven reporting, and independent review of management effectiveness.

·        Advised family stakeholders on succession planning, corporate governance, and organizational transparency.

·        Evaluated the effectiveness of implemented solutions, making adjustments where necessary, to make sure targeted outcomes are achieved.

Business Relationship & Change Manager

Orient Group of Companies, Dubai, UAE | Dec 2017 – Mar 2020

·        Bridged gaps between business units (finance, HR, IT, procurement, logistics, legal, marketing), aligning strategies with organizational goals.

·        Led cross-functional projects to maximize value, improve collaboration, and enhance service delivery across 200+ projects nationwide.

·        Built and sustained relationships with internal and external stakeholders, ensuring conflict resolution, alignment, and customer satisfaction.

·        Streamlined reporting lines across 10+ business units, creating transparency and accountability.

·        Built company-wide culture of operational transparency through real-time dashboards and weekly reporting cadence.

·        Introduced enterprise-wide performance management framework, embedding KPIs into leadership reviews.

·        Provided oversight on major vendor negotiations, reducing exposure to contractual risks and optimizing procurement value.

·        Streamlined service management workflows by digitizing customer service, after-sales, and warranty tracking processes.

Digital Transformation Manager

Orient Group of Companies, Dubai, UAE | May 2012 – Nov 2017

·        Develop and execute change management strategies to support adoption of new technologies, systems, and processes.

·        Create engaging communication strategies, training programs, and supporting materials for diverse stakeholder groups.

·        Monitor change effectiveness and proactively manage risks or barriers to successful adoption.

·        Designed and implemented comprehensive ERP, CRM, HRMS, EAM and Service management systems, digitizing operations that were previously paper-based.

·        Automated HR processes including payroll, recruitment, and timekeeping across 8,000+ employees, standardizing compliance and reporting.

·        Reduced corruption, theft, and inefficiencies across departments by up to 90% through governance and controls.

·        Implemented vendor stock programs and bulk procurement contracts, generating cost savings and improving supply chain efficiency.

·        Recruited and built a dedicated digital transformation team, training them to manage ERP, CRM, and automation projects independently.

IT Manager

Orient Group of Companies, Dubai, UAE | Feb 1999 – Apr 2012

·        Built the IT function from scratch, managing enterprise infrastructure, secure networks, and Microsoft 365 rollout.

·        Deployed GPS tracking and scheduling for 300+ vehicles, ensuring efficient allocation of manpower and equipment.

·        Introduced digital communication and file-sharing systems across multi-site operations in UAE.

·        Developed in-house applications to support project billing, payroll, and asset management.

·        Laid the groundwork for the digital transformation journey by standardizing IT governance and policies.

Project Manager

Variac Systems Pvt Ltd, Chennai, India | Jul 1996 – Jan 1999

·        Led digital transformation initiative for US Department of Defense contracts, overseeing the research, development, testing, and commissioning of GIS mapping systems to digitize sensitive classified maps.

·        Oversaw the development of a custom MicroStation plugin to automate error detection, correction, and verification of digitized maps, reducing manual rework and increasing efficiency.

·        Directed cross-functional collaboration between client and software developers in India, ensuring requirements were met with accuracy, compliance, and data security.

·        Supervised 3 daily shifts of technicians, software developers, and coders, maintaining 24/7 production continuity and meeting strict delivery timelines.

·        Ensured timely upload and integration of finalized digital maps into the US Department of Defense portal, meeting quality and compliance benchmarks.

Intern

Videsh Sanchar Nigam Ltd (VSNL), India | Jan 1996 – Apr 1996

·        Assisted the Chief Engineer in managing his daily schedule, prioritizing tasks, and departmental follow-ups.

·        Recorded and prepared meeting minutes for executive and technical sessions, ensuring accurate documentation and action tracking.

·        Coordinated with universities and research institutions to facilitate seminars, technical visits, and student research programs.

·        Supported line managers by compiling and consolidating operational and technical reports submitted by multiple departments.

·        Executive Masters in Artificial Intelligence for Business – Bologna Business School, Italy (2023–2024)

·        Credential of Readiness in Economics, Financial Accounting & Business Analytics – Harvard Business School Online (2025)

·        Certification in Leading Change and Organizational Renewal – Harvard Business School Online (2025)

·        Certification in Transforming Customer Experience – Harvard Business School Online (2025)

·        Graduate Diploma in Mechanical Engineering – Tamil Nadu State Board of Technical Education, India (1996)