Rashana muhammed ali

A highly motivated and dependable BSc Accounting and Finance graduate (ACCA F-level completed) from Arden University, with a strong foundation in commerce and a proven track record in customer-facing roles. Eager to leverage my academic knowledge and practical skills in a challenging position that offers growth and learning.

I bring a unique blend of technical proficiency in Microsoft Office and data analysis with exceptional interpersonal abilities. My experience in sales promotion and event customer service has honed my skills in problem-solving, conflict resolution, and ensuring customer satisfaction under pressure. I am a quick learner, adaptable to any work shift, and committed to delivering high-quality results.

I am fluent in English and Malayalam, with working proficiency in Hindi and Arabic, allowing me to connect effectively with a diverse clientele.

Sales & Promotion Professional
Freelance | Abu Dhabi, UAE
Various Roles (2021 – 2025)

Experienced and dynamic professional with a proven track record in sales promotion and high-volume customer service at major events. Skilled in enhancing brand visibility, engaging directly with customers, and driving brand awareness.

Promoted brands and products for companies including Rose Flower LLC, Global Food Industries, and BYJUS, effectively communicating product benefits and managing customer sampling.

Served as Customer Service Staff for large-scale events such as the Sheikh Zayed Festival, Formula 1 Grand Prix, and the Abu Dhabi Book Fair.

Key responsibilities and achievements included:

Responding to customer inquiries and resolving complaints efficiently.

Processing orders and troubleshooting technical issues on-site.

Contributing to strategies aimed at improving the overall customer experience.

Thriving in fast-paced environments, ensuring high levels of customer satisfaction under pressure.

BSc (Hons) in Accounting and Finance with ACCA
Arden University, UK | Success Point College, Abu Dhabi
2022 – 2025
F-level Completed (Graduated)

This degree has provided a strong foundation in financial principles, data analysis, and strategic thinking. The ACCA pathway is globally recognized and equips me with a rigorous understanding of business operations and financial management, complementing my practical experience in customer-facing roles.

Secondary School Qualification - Commerce Stream
The Model School, Abu Dhabi
2018 – 2022
Focused on Commerce and Computer Applications, building an early understanding of business environments and technical proficiency.