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Ravi Bomma

Ravi Bomma

Service Delivery Manager | Project Management |

Technology / Internet

Dubai, دبي

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About Ravi Bomma:

Client Account & Service Delivery Manager - Specializing in IT service management, project management, and enterprise IT infrastructure management. 

Directing the delivery of global infrastructure services and applications management across 11 countries in the Middle East. Managing diversified client portfolios including energy, digital industries, smart infrastructure, and financial services sectors. Delivering cost savings of 100K AED monthly through process improvement and service optimization initiatives. Managing global and regional contracts valued at 1.2M+ AED in monthly revenue while securing new contracts. 

Maintaining high customer satisfaction scores averaging 4.3/5.0 across accounts. Leading strategic IT initiatives generating multi-million savings by optimizing enterprise-level technologies. Advising partners on technical solutions while developing value-driven improvement strategies. Expertise in service delivery, project execution, and account management across multiple industries.

Experience

Client Account & Service Delivery Manager with 25+ years of experience in IT service management, project management, and enterprise IT infrastructure management. Directed the delivery of global infrastructure services and applications management across 11 countries in the Middle East. Managed diversified client portfolios including energy, digital industries, smart infrastructure, and financial services sectors. Delivered cost savings of 100K AED monthly through process improvement and service optimization initiatives. Managed global and regional contracts valued at 1.2M+ AED in monthly revenue while securing new contracts and renewing existing agreements. Maintained high customer satisfaction scores averaging 4.3/5.0 across accounts. Led strategic IT initiatives generating multi-million savings by optimizing enterprise-level technologies. Advised partners on technical solutions while developing value-driven improvement strategies. Expertise in service delivery, project execution, and account management across multiple industries. Immediately available for both FTE & FTC engagements, flexible with relocation to the wider GCC, call me to discuss business direction, objectives, and challenges.

Education

Bachelor of Engineering (BEng) - Electronics & Communications Engineering | Bapuji Institute of Engineering & Technology

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