Ravi Keshwin Gnaniah

Highly adept at executing complex projects within stringent deadlines while utilising logical and pragmatic methodologies to develop innovative selling techniques centred around market and product knowledge. Skilled in formulating and implementing strategies to achieve annual business targets while employing exceptional interpersonal capabilities to negotiate cost-effective solutions, boost staff productivity, and maximise resource distribution.

Kuehne + Nagel, DLC, Dubai  2018 – Present
Logistics Operations Specialist
Spearhead organization logistic operations which include overseeing development and implementation for Carrefour 3PL process and effectively control all receiving, storage and distribution of client merchandise. Assess customer needs forecasts to render layouts and streamline material flows. Manage all communication, escalations and devise remedial solutions to ensure continuous consumer satisfaction. Leverage innovative engineering methodologies to execute complex project within stringent time-frames. 
• Achieved operational success and business KPIs by updating Warehouse Management System (WMS), enforcing SLA procedures, and maintaining compliance. 
• Surpass targets and corporate objectives utilising comprehensive understanding of Contract logistics Businesses and extensive expertise in Retail Warehousing. 
• Increased productivity, improved staff performance, and optimised processes. 
• Engendered cost-effective results by developing and employing specialised programs. 
Vision Logistics, DAFZA, Dubai  2017 – 2018
Assistant Operations Manager 
Conducted extensive analysis of business growth, forecast prospects, and existing clientele to effectively revaluate route/sector contractual rates with carriers/vendors and customers. Evaluate P&L and deliver reports. Monitored KPI performance in partnership with third parties to update quote tracking status. Maintained compliance with all SLA through Air/Sea freight vendor/trucking affiliate collaboration. Supervised maintenance and support for level 1 equipment in

alignment with shift schedules. Completed internal audits and drafted digital reports while overseeing ad-hoc administrative duties, violations, and fleet planning. 
• Acquired optimal price with carriers/vendors through robust negotiation and market segmentation.
• Accomplished high levels of client satisfaction and consistent process improvements by liaising with cross-functional departments to expediently resolve issues
• Streamlined all communication by facilitating correspondence with client services, sales and operations
• Promoted sustainable business advancement by retain positive relationships with key stakeholder and ensuring all corporate objectives were met.
Ashour Corporation FZCO, Jebel Ali Free Zone 2013 – 2017
Sourcing & Export Sales Executive 
Directed financial year stock planning, corporate key account sales for allocated verticals, and oversaw product procurement /sourcing. Controlled client store inventory replenishment to ensure adequate stock supply. Supervise import/export team productivity and warehouse functions. Leveraged market and product knowledge to devise and propose pioneering selling techniques. 
• Drive consistent business growth by retaining robust industry relationships/partnerships and implementing feedback regarding client demands, business prospects, marketing opportunities and sales programs. 
• Exceeded company goals and targets by adding new products and signing distributorship/client/supplier contracts.

Reebok, Middle East 2011 – 2013
Distribution Sales Executive
Oversaw distribution sales and strategized expenditure for upcoming financial year while devising innovative selling techniques to advance brand awareness/generate revenue within assigned territory. Develop and employ all SLA procedures and ensure staff compliance. Drive marketing sales programs, facilitate pre books, and liaise with clients to guarantee payment terms are met. 
• Maximised sales during Pre book.
• Achieved annual sales target and drove client acquisition/retention. 
• Improved product features and functions by analysing trends and collaborating with product marketing to channel feedback. 
DHL World Wide Express, Dubai  2007 – 2011
Operations Supervisor

Promoted through roles of increased scope and accountability advancing from Customer Service Supervisor to Operations Supervisor.
Led client life cycle management therapies to reduce customer churn rate. Evaluated transporter performance and oversaw cost, quality and delivery for packing and processing units. Conducted analysis/draft comprehensive reports of multiple channels such as inventory, fulfilment, and station capacity metrics. Enforce health and safety compliance while supervising productivity of cross-functional logistics teams. Performed external audits. Coordinate all documentation/data for inspection availability and meticulously develop/present business proposals.  
• Boosted delivery performance from 62% in Jun’07 to 93% in Sep’07 which increased client retention results. 
• Augments team productivity from 83 to 161 shipments per hour thorough process overhaul and task delegation.
• Optimized success of client service department by establishing and implementing SOPs
• Reduced supply expenses by 7% in 2010 again 2009.
• Accomplished all call targets through supportive management.
Additional Experience
Team Leader, Ajuba Solutions Pvt. Ltd
 

MBA, Marketing
Madras University, Chennai 
MBA, Human Resources
Sridhar University, Chennai
B.A, English Literature 
Madras University, Chennai