Reem maruf

Summary: Dedicated and results-oriented professional with over 18 years of extensive experience in training management and operations leadership across diverse industries. Proven track record of driving organizational excellence through innovative training solutions, strategic planning, and operational efficiency. Adept at building high-performing teams, fostering a culture of continuous improvement, and delivering impactful results that align with business objectives. Possesses strong leadership skills, coupled with a passion for talent development and customer satisfaction.

Key Skills:

• Training Management
• Operations Leadership
• Strategic Planning
• Team Building and Development
• Performance Optimization
• Process Improvement
• Stakeholder Engagement
• Change Management
• Customer Relationship Management
• Regulatory Compliance

Professional Experience:

Training Manager:

• Developed and implemented comprehensive training programs tailored to meet the specific needs of diverse industries, including media, non-profit organizations, oil, and petrochemical sectors.
• Led a team of instructors and facilitators in delivering high-quality training sessions, ensuring alignment with industry standards and regulatory requirements.
• Established strategic partnerships with leading certification bodies to enhance the credibility and competitiveness of training offerings.
• Employed innovative teaching methodologies and technologies to enhance learning outcomes and participant engagement.
• Conducted regular assessments and evaluations to measure training effectiveness and identify areas for improvement.
• Fostered a culture of continuous learning and professional development, resulting in increased employee engagement and retention.

Operations Director:

• Provided strategic direction and oversight for all operational activities, including resource allocation, budget management, and performance monitoring.
• Implemented process improvements and efficiency measures to streamline operations and maximize productivity.
• Established key performance indicators (KPIs) and metrics to track operational performance and drive continuous improvement initiatives.
• Collaborated with cross-functional teams to ensure alignment of operational strategies with organizational goals and objectives.
• Implemented robust quality assurance processes to maintain high standards of service delivery and customer satisfaction.
• Played a key role in developing and implementing business expansion strategies, resulting in increased market share and revenue growth.

Profile: Experienced Training Manager and Operations Leader

Summary: With over 14 years of comprehensive experience, I am a seasoned Training Manager specializing in communication management and operational excellence. My passion lies in crafting impactful training content, including fashion branding for major retail groups, and developing strategic training programs. My track record includes collaboration with prestigious institutions like UNIDO, ADNOC, PETROFAC, and governmental bodies. I excel in cultivating efficient workforces, propelling productivity in fast-growing enterprises, and my adept digital media and communication skills enhance my ability to create engaging training experiences. I am committed to driving learning excellence, organizational growth, and individual development as a dedicated Training Manager.

Education:

• BSc. International Relations and Political Science, Istanbul Bilgi University (2000-2004)
• MBA, Business Administration and Finance, Istanbul Beykent University (2008-2010)

Certificates:

• Six Sigma – Green Belt
• Internal Auditor 9001
• Staff Appraisal and Performance Appraisal for Managers
• Time Management
• Certified Manager-Effective Leadership and Management
• Project Management
• Integrated Management Systems, TUV Middle East, TUV Nord Group (2010-2014)
• IRCA Lead Auditor, TUV Group Turkey (2011)
• Certified Internal Auditor, The Institute of Internal Auditors-TUV Middle East (2011)

Languages: Arabic (Native), English (Excellent), Turkish (Native)

Competencies and Achievements:

• Proven success in setting up KPIs and increasing bottom-line profits through organizational planning, database management (MIS), and reporting.
• Extensive experience in technical operations and process improvement for financial departments, including income auditing and reconciling balance sheets.
• Skilled in identifying and reporting inconsistencies and misappropriation of funds, ensuring compliance with financial regulations.
• Strong background in coordinating activities across various departments and conducting protocol audits on health, safety, environment, and ISO standards.
• Diverse experience across NGO's, UN organizations, governments, ministries, and the private sector, with expertise in procedure inspections and software system audits.

Experience:

Training & Communication Manager - Turkish Trade Centre (Mar 2019 - Present)

• Lead comprehensive marketing endeavors for Turkish Trade Center (DIFC), strategizing across Turkish and UAE markets.
• Created informative and engaging communication assets, fostering partnerships with the Turkish government to drive growth initiatives.

Technical Operations and Training Manager - TRT World (Jan 2014 – Mar 2019)

• Designed and delivered training programs, developed engaging content, and managed new employee onboarding and skill enhancement workshops.
• Coordinated technical training and soft skills development, monitored program effectiveness, and managed the learning management system.

Training Operations Manager - TUV Nord Middle East (Jan 2010- Jan 2014)

• Developed cohesive training strategies, created yearly training calendars, and designed specialized technical training programs.
• Managed client-centric training initiatives, oversaw certification programs, and collaborated with external partners to deliver cutting-edge training solutions.

Assistant Manager (Director Office) - UNIDO (2006-2010)

• Led special projects in partnership with the Turkish Ministry of Energy, demonstrating viable implementations of hydrogen energy technologies.
• Prepared financial statements, oversaw general accounting functions, and increased savings through vendor payment analysis.

Senior Operations Manager - QRED, Birmingham, UK (2004 – 2006)

• Managed sales teams, expanded customer bases, and pioneered major accounts departments, contributing to a significant increase in sales and market share.

Intern Administrative Assistant - UNRWA, Beirut, Lebanon (2002, 2003)

• Assisted in operations and safety initiatives, gaining proficiency in Microsoft Office and ERP modules.

With a rich blend of experience, certifications, and achievements, I am well-equipped to drive learning excellence and operational efficiency in any organization.

Masters MBA, International relations and political science